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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Dental Insurance
Health Insurance
Benefits from day one
Paid Time Off
Retirement Plan
Vision Insurance
Job Description
Hilton Grand Vacations (HGV) is a distinguished leader in the timeshare industry, known for its remarkable commitment to creating memorable experiences and making a positive impact both within the hospitality sector and the communities it serves. With a culture built on passion, dedication, and the relentless pursuit of excellence, HGV continues to thrive by putting its Team Members at the forefront of delivering extraordinary service and quality. As part of the Hilton portfolio, HGV benefits from the strong brand reputation and operational support that enable its team to consistently achieve outstanding results and guest satisfaction.
Established as a premier vacat... Show More
Established as a premier vacat... Show More
Job Requirements
- High school diploma or equivalent
- 1 year of supervisory and/or experience developing a team in a sales or marketing environment
- 1 year of timeshare marketing experience
- Ability to optimally manage people and scheduling for a large team
- Intermediate proficiency with Microsoft Word, Excel and Outlook
- Skilled in interpersonal skills as well as oral and written communication
- Strong organizational skills to run multiple duties in a fast-paced work environment while meeting time frames
- Consistent record of resolving customer service issues or owner service issues
- Ability to work a flexible schedule to include evenings, weekends and holidays
Job Qualifications
- 1 year of supervisory and/or experience developing a team in a sales or marketing environment
- 1 year of timeshare marketing experience
- Ability to optimally manage people and scheduling for a large team
- Intermediate proficiency with Microsoft Word, Excel and Outlook
- Skilled in interpersonal skills as well as oral and written communication
- Strong organizational skills to run multiple duties in a fast-paced work environment while meeting time frames
- Consistent record of resolving customer service issues or owner service issues
- High school diploma or equivalent
- Ability to work a flexible schedule to include evenings, weekends and holidays
- 2+ years of people management experience and/or experience developing a team in a sales or marketing environment
- Timeshare marketing experience with Hilton Grand Vacations
- Bachelor’s degree
Job Duties
- Implement and complete tactical marketing plans as set by the Senior Director of Marketing to meet or exceed tour flow
- Recruit, hire and train team members for marketing programs
- Manage and refine the relationship with resort operations, sales and direct marketing
- Lead and coordinate all tour flow for respective sales centers
- Champion Hilton quality customer care values throughout all marketing channels
- Maintain performance management standards, compensation plans and reporting marketing programs
- Develop and maintain relationships with local vendors, attractions, restaurants and hotel partners to support regional needs
- Responsible for ongoing training to increase production
- Work with HR to have all new team members attend new hire orientation and other training programs as needed
- Proactively seek and schedule ongoing workshops and training sessions to support maximum production and team building
- Mentor the marketing team in guest service and how to book tours on a weekly basis
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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