Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Performance bonus
Training and Development
Job Description
The Westin Pittsburgh, located at 1000 Penn Ave, Pittsburgh, Pennsylvania, is part of Marriott International, one of the world's leading hospitality companies. Marriott International is known for its commitment to exceptional guest experiences, innovation, and fostering a diverse and inclusive workplace. The Westin brand is especially dedicated to wellness, helping guests regain control and improve their well-being while traveling, ensuring they return from their stay feeling rejuvenated and ready to perform at their best. At The Westin Pittsburgh, the environment is designed to support this mission by emphasizing wellness programming and maintaining high standards of guest and employee satisfaction. The... Show More
Job Requirements
- High school diploma or GED
- minimum 3 years experience in guest services, front desk, housekeeping, or related area
- able to work full time
- strong customer service orientation
- good communication skills
- ability to manage multiple tasks
- knowledge of hotel operations
- ability to work collaboratively
- flexibility to work various shifts
- basic computer skills
Job Qualifications
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related area
- 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 1 year experience in guest services, front desk, housekeeping, or related area
- knowledge of room operations and managing budgets
- strong communication and interpersonal skills
- ability to handle guest complaints and solve problems effectively
- leadership and team management experience
Job Duties
- Opens and closes Front Desk shifts and Housekeeping ensuring completion of assigned shift checklist and other duties
- runs and reviews critical information contained in room operations reports
- understands the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations
- operates all department equipment as necessary and reports malfunctions
- ensures employees have the proper supplies and uniforms
- understands night audit procedures and uses reports as necessary
- understands and complies with loss prevention policies and procedures
- communicates performance expectations to employees according to job descriptions
- handles employee questions and concerns
- effectively schedules employees to meet business demands and tracks employee time and attendance
- supervises same day selling procedures to maximize room revenue and occupancy
- verifies accuracy of room rates to maximize revenue
- uses budgets, operating statements, and payroll reports to assist management
- participates in managing departmental controllable expenses
- understands the impact of Room Operations on overall property goals
- assists in investigation of employee and guest accidents
- supports guest information tracking system for repeat guest recognition
- sets a positive example for guest relations
- interacts with guests to obtain feedback and handles complaints
- assists in reviewing comment cards and guest satisfaction results with employees
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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