Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k)
Paid holidays
Career development opportunities
Job Description
Freddy's Frozen Custard and Steakburgers is a beloved fast casual restaurant chain known for its commitment to quality, hospitality, and community-focused service. Founded with a passion for delivering delicious steakburgers and signature frozen custard desserts, Freddy's has established itself as a favorite destination for families and food enthusiasts alike. With a strong emphasis on maintaining high standards of customer service, food quality, and cleanliness, Freddy's Frozen Custard and Steakburgers prides itself on creating a welcoming atmosphere where both guests and employees can enjoy a positive experience. The company fosters a culture built on teamwork, respect, and continuous improvement, making it... Show More
Job Requirements
- High school diploma or equivalent
- prior management experience in a restaurant or food service setting
- ability to stand and walk for up to 10 hours per day
- ability to continuously reach, bend, lift, carry and stoop
- capability to move or handle items weighing up to 50 pounds
- flexibility to work varied hours and days including weekends and holidays
- strong organizational and leadership skills
- commitment to company standards and customer satisfaction
Job Qualifications
- Leadership experience in a restaurant or similar hospitality environment
- strong communication and interpersonal skills
- demonstrated ability to manage and motivate a team
- proficiency in Microsoft Office applications including Excel, Word and Internet
- knowledge of health department regulations and compliance
- experience in financial analysis and labor cost management
- excellent customer service and conflict resolution skills
- ability to handle administrative tasks accurately and timely
Job Duties
- Ensure that all company standard operation procedures are followed
- teach and practice Freddy's standards of quality, timeliness and service
- maintain an environment of open communication, positive attitudes, and trust based relationships with all personnel
- ensure that customer satisfaction is the highest priority for all employees
- consistently live hospitality in every instance
- lead by example maintaining professional image, appearance and language
- conduct daily labor analysis to achieve target labor percentage
- ensure quality control standards and procedures are strictly enforced
- ensure all standardized portion control guidelines are followed and maintained
- monitor sales trends, develop forecasts and make effective decisions to control the key cost of sales and labor
- maximize productivity without compromising quality standards
- ensure full restaurant compliance with all health department regulations
- immediately address critical violations on self-inspections, health department inspection reports, and provide corrective action to prevent repeat violations
- ensure that inspections are conducted, and correct on-going issues
- enthusiastically meet guests needs, special requests and resolve guest complaints and concerns with the commitment to satisfy them
- review and approve all schedules and forecasts
- coordinate opening and closing activities in a timely and safe manner
- complete all operational checklists daily
- ensure that all cash handling procedures are followed
- ensure all paperwork and administrative forms are completed correctly and turned in in a timely manner
- resolve conflicts and improve team members performance issues in a constructive manner and according to policies
- have experience in Microsoft Office, Excel, Word and Internet
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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