Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
The Assistant General Manager position is a pivotal role within the hotel operations team, offered by a well-established hospitality organization dedicated to delivering high-quality services and exceptional guest experiences. This company operates within the hotel industry and is committed to maintaining standards of excellence throughout every department, ensuring a welcoming and smoothly functioning environment for all guests and staff alike.
As a full-time and likely exempt role reporting directly to the General Manager, the Assistant General Manager plays a crucial leadership role. This individual assists in all facets of hotel operations including overseeing staff, supporting guest relations, and managing th... Show More
As a full-time and likely exempt role reporting directly to the General Manager, the Assistant General Manager plays a crucial leadership role. This individual assists in all facets of hotel operations including overseeing staff, supporting guest relations, and managing th... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in hotel operations or management
- strong interpersonal and communication skills
- ability to work flexible hours including weekends and holidays
- capacity to handle multiple tasks simultaneously
- willingness to engage in continuous learning and development
- dependable and responsible work ethic
Job Qualifications
- experience in hotel management or related hospitality role
- strong leadership and supervisory skills
- excellent guest service and communication skills
- knowledge of hotel operations and administrative functions
- ability to handle financial responsibilities accurately
- experience with employee training and performance evaluation
- problem-solving and decision-making abilities
- ability to remain calm under pressure
- proficiency in hospitality software systems
Job Duties
- assist the management team with all aspects of hotel operations
- supervise and train all operations personnel
- accommodate guests’ requests and complaints
- supervise all department personnel
- demonstrate high leadership skills
- model behaviors and exemplary actions
- assist the general manager in administrative responsibilities including accounting, payroll, budgets, ordering, inventory
- train new hires on guest service and financial handling
- recommend performance evaluations and discipline
- respond to guest special requests and issues
- implement company programs and supervise front desk daily operations
- supervise guest service agents and act as liaison to front office management
- remain calm and alert during emergencies and heavy activity
- resolve customer complaints effectively
- comply with attendance rules and maintain flexibility
- perform other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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