Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Paid sick leave
Retirement Plan
Employee Discounts
Training and Development
Job Description
Freddy's Frozen Custard & Steakburgers is a well-known restaurant chain specializing in serving classic American fare including steakburgers, frozen custard, and other diner-style treats. Since its founding, Freddy's has been committed to delivering high-quality food paired with exceptional customer service. The company prides itself on creating a welcoming atmosphere where guests feel valued and appreciated, making it a popular destination for families and individuals seeking a casual dining experience with a nostalgic touch. Freddy's has expanded across various locations, maintaining consistent standards and a strong brand identity focused on hospitality and quality. As a restaurant business, Freddy's embraces a culture... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in restaurant or food service management
- Strong leadership and communication skills
- Ability to manage labor and food costs effectively
- Knowledge of health and safety regulations
- Proficiency in Microsoft Office programs
- Capability to handle guest complaints professionally
- Physical ability to stand and walk for extended periods
- Ability to lift and carry up to 50 pounds
- Flexibility to work varied shifts including weekends and holidays
Job Qualifications
- Proven experience in restaurant management
- Strong leadership and communication skills
- Knowledge of labor and food cost control
- Ability to enforce quality and safety standards
- Skilled in staff training and motivation
- Proficiency with Microsoft Office applications
- Experience in conflict resolution
- Ability to manage scheduling and forecasting
- Capability to maintain positive customer relations
- Basic understanding of health department regulations
Job Duties
- Ensure all company standard operation procedures are followed
- Teach and practice Freddy’s standards of quality, timeliness and service
- Maintain an environment of open communication, positive attitudes, and trust-based relationships with all personnel
- Ensure customer satisfaction is the highest priority for all employees
- Lead by example by maintaining professional image, appearance, and language
- Conduct daily labor analysis to achieve target labor percentage
- Ensure quality control standards and procedures are strictly enforced
- Ensure all standardized portion control guidelines are followed and maintained
- Monitor sales trends, develop forecasts and make decisions to control key costs
- Maximize productivity without compromising quality standards
- Ensure full restaurant compliance with all health department regulations
- Address critical violations from inspections and provide corrective action
- Conduct inspections and resolve ongoing issues
- Meet guest needs, special requests and resolve complaints with commitment
- Review and approve all schedules and forecasts
- Coordinate opening/closing activities in a timely and safe manner
- Complete all operational checklists daily
- Ensure all cash handling procedures are followed
- Ensure paperwork and administrative forms are completed correctly and timely
- Resolve conflicts and improve team member performance constructively
- Use Microsoft Office, Excel, Word and Internet for administrative tasks
- Ability to stand and walk 10 hours/day
- Reach, bend, lift, carry and stoop frequently
- Access all areas of the restaurant freely
- Move or handle items weighing 0-50lbs
- Work varied hours/days to oversee store operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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