Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,400.00 - $64,200.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
The Palms Hotel & Spa is a distinguished luxury resort located in the vibrant Miami Beach, Florida. This privately owned establishment, managed by a European family for over 25 years, has garnered a reputation for offering guests an exceptional blend of genuine service, laid-back sophistication, and oceanfront serenity. The hotel features 251 elegantly appointed rooms, complemented by a lush tropical pool area, a full-service beach operation, and more than 8,000 square feet of meeting and event space, making it an ideal destination for vacations, corporate gatherings, and weddings. At the heart of the property is the AVEDA lifestyle spa &... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of experience in a front office role in the hotel industry
- Ability to work well in a team environment
- Maintain a professional appearance and manner at all times
- Ability to work a flexible schedule including weekends and holidays
- Ability to stand, walk and occasionally lift moderate weights of 10 to 20 pounds
- Ability to handle multiple tasks in an intense, ever-changing environment
- Excellent customer service orientation
- Strong interpersonal and communication skills
- Be courteous and show genuine care for co-workers and guests
Job Qualifications
- Previous front desk experience preferred
- Hotel experience required
- Excellent verbal and written communication skills
- Strong leadership skills and ability to train and motivate staff
- Ability to multi-task and prioritize assignments
- Excellent planning, coordination and organizational skills
- Proficient in the English language
- Second language is an asset
- Excellent time management skills
- Creative problem solving skills
Job Duties
- Manage the front desk operation including guest registration, room assignment and check out procedures
- Monitor and evaluate performance of the front office staff
- Monitor cash handling procedures
- Monitor billing, cashiering and bill adjusting procedures
- Represent property management in guest issue resolution and decisions related to the front office
- Assign VIP guest rooms and monitor amenities
- Mentor, train and coach the front office staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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