Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,000.00 - $62,100.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible work schedule
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Established as a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand its presence rapidly in Europe, Latin America, and the Caribbean. The company manages a portfolio of global properties exceeding $20 billion in aggregate asset value and generates over $5 billion in cumulative revenues. Highgate provides expert guidance through all stages of the hospitality property lifecycle, including planning, development, recapitalization, and disposition. Beyond property management, Highgate also specializes... Show More
Job Requirements
- A 4-year college degree
- At least 1 year of related experience
- Supervisory experience required
- Proficient in Windows and company spreadsheets and word processing
- Ability to work long hours including two overnight shifts
- Ability to exert up to 20 pounds of force occasionally
- Ability to stand for entire shift
- Maintain warm and friendly demeanor
- Effective verbal and written communication
- Effective listening and clarifying concerns
- Multitasking and prioritizing skills
- Attend all required meetings and trainings
- Participate in manager on duty coverage
- Regular attendance compliance
- Maintain high personal appearance standards
- Comply with hotel standards and safety regulations
- Ability to identify and solve problems
- Ability to evaluate complex information
Job Qualifications
- A 4-year college degree
- At least 1 year of related experience
- Supervisory experience
- Proficiency in Windows and company-approved spreadsheets and word processing
- Ability to work long hours including two overnight shifts
- Ability to stand during entire shift
- Strong verbal and written communication skills
- Effective listening and problem-solving skills
- Ability to multitask and prioritize
- Commitment to warm and friendly guest service
- Attendance at all required meetings and training
- Compliance with Highgate Hotel standards
Job Duties
- Work closely with sales and reservations to fulfill special requests for groups and VIPs
- Assist daily in guest reception
- Respond to social media feedback and follow up with guests and internally
- Communicate effectively with guests, team members, and other departments
- Assist and lead guest service training within the front office
- Maintain a friendly and professional demeanor in a fast-paced environment
- Register guests promptly using up-selling techniques
- Manage guest profiles and review reservations for special accommodations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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