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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.25 - $21.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
employee recognition programs
Job Description
The Musselman Hotel is a renowned hospitality establishment dedicated to providing exceptional guest experiences in a welcoming, elegant environment. Known for its outstanding customer service and luxurious amenities, the hotel prides itself on creating memorable stays for both business and leisure travelers. Guests of the Musselman Hotel can expect personalized attention, cleanliness, and convenience that exceed typical hospitality standards. As a prominent hotel in the area, it continually invests in maintaining a professional, friendly staff that upholds its high reputation. The Musselman Hotel embraces modern technology and best practices in the hospitality industry to ensure an unrivaled guest experience.
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Job Requirements
- High school diploma or equivalent
- Two to four years experience in front office, housekeeping, or guest services
- At least two years supervisory experience
- Excellent communication skills
- Strong computational and computer skills
- Ability to stand and work for up to 8 hours
- Ability to lift up to 50 lbs occasionally
- Ability to bend, squat, and stretch
- Ability to work varying schedules including weekends and holidays
- Neat, clean, and well-groomed appearance as per Musselman Hotel’s standards
Job Qualifications
- High school diploma or equivalent education
- Bachelor’s degree preferred
- Two to four years experience in front office, housekeeping, or guest services including at least two years supervisory experience
- Excellent communication skills both verbal and written
- Exceptional computational ability
- Advanced computer skills
- Ability to delegate and lead a team
- Strong problem-solving skills
- Ability to work in a busy environment with multiple priorities
- Positive and professional demeanor
Job Duties
- Provide exceptional levels of guest service through the guests' stay
- Accountable for the effortless and seamless movement of guests in and out of the hotel
- Ensure efficient guest registration, check out and telephone service
- Supervise the front desk associates, ensuring the correct sequence of events for proper registration and checkout of guests
- Observe front desk associates as well as service express associates and ensure that established procedures are completed in accordance with policy
- Ensure front desk associates and service express associates utilize proper guest relations techniques
- Assign specific tasks to front desk associates relative to credit, personal guest information/data, posting charges, and overall cleanliness and organization of the front desk
- Responsible for assisting hiring, training and leading all front office team members
- Coordinate activities with other hotel departments in order to facilitate increased levels including possible emergencies
- Register guests into the property management system computer and verify all information is accurate
- Promote and provide outstanding recognition and benefits to Marriott Bonvoy Elite Guests
- Provide ongoing training and support to all front office team members
- Oversee the daily operation of the front desk
- Control entry of safety deposit boxes
- Maintain all front desk equipment and supplies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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