Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $95,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Highgate Hotels is a leading real estate investment and hospitality management company, renowned for its innovative approach within the hospitality industry. The company holds a dominant presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu. Additionally, Highgate is expanding rapidly in prestigious international markets including Europe, Latin America, and the Caribbean. With a portfolio exceeding $20 billion in asset value and generating over $5 billion in cumulative revenues, Highgate is a major player trusted by top ownership groups and major hotel brands for expert guidance across all stages of the hospitality property cycle.... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of progressive experience in housekeeping or related hospitality field
- Supervisory experience
- Proficient in Microsoft Windows, spreadsheets, and word processing
- Ability to lift, carry, push, or pull up to 50 pounds occasionally and 20 pounds frequently
- Effective verbal and written communication skills
- Ability to listen and clarify concerns
- Must be able to multitask and manage priorities
- Attend required meetings and trainings
- Maintain regular attendance
- Adhere to personal appearance and grooming standards
- Follow hotel policies and safety regulations
- Ability to anticipate, prevent, and resolve problems
- Maintain confidentiality
- Ability to handle medium work exertion
- Flexibility to work long hours as required
- Perform other management duties as assigned
Job Qualifications
- At least 2 years of progressive experience in a hotel or related field, or a 4-year college degree, or a 2-year college degree with 1 or more years of related experience
- Supervisory experience required
- Proficient in Windows and company-approved spreadsheets and word processing
- Must be able to communicate effectively verbally and in writing
- Effective listening and clarifying skills
- Ability to multitask and prioritize departmental functions
- Attend all hotel-required meetings and trainings
- Participate in Manager On Duty coverage as required
- Maintain high standards of personal appearance and grooming
- Comply with hotel standards to ensure safe and efficient operations
- Able to handle and solve problems proactively
- Ability to understand and evaluate complex information
- Maintain confidentiality of information
- Maintain a warm and friendly demeanor at all times
Job Duties
- Be attentive, friendly, helpful, and courteous to guests, managers, and employees
- Respond efficiently to guest requests, problems, complaints, and accidents
- Motivate, coach, counsel, and discipline housekeeping personnel
- Ensure compliance with Standard of the Week training and hotel SOPs
- Maintain regular cleaning programs and detailed checklists for housekeeping positions
- Assist in controlling and maintaining housekeeping equipment
- Conduct inventories of guest supplies and cleaning supplies
- Manage large guestroom turnover efficiently
- Ensure consistency in departmental opening and closing procedures
- Carry a pager at all times
- Conduct housekeeping interviews and follow hiring procedures
- Develop employee morale and provide training to housekeeping staff
- Inspect rooms daily and assist in VIP room inspections
- Maintain cleanliness standards in guest rooms, public areas, and back-of-house areas
- Manage ordering and inventory of housekeeping and laundry supplies
- Ensure guest privacy and security through proper procedures
- Monitor work orders and coordinate with engineering
- Conduct pre-shift meetings for room attendants and housemen
- Respond to emergency situations with updated MSD sheets
- Balance and clear room status reports nightly
- Assist in payroll compilation and scheduling
- Maintain SOPs regarding purchase orders and accounting
- Foster communication with management and other departments
- Implement hotel policies and house rules
- Ensure proper radio operation and communication etiquette
- Organize large turn days including group check-ins and check-outs
- Monitor out-of-order and special rooms
- Communicate constantly with Guest Services
- Monitor and act on VIP and special requests
- Attend weekly staff meetings and provide rotational training
- Maintain lost and found procedures
- Control house key system
- Focus housekeeping efforts on improving guest service scores
- Review housekeeping and guest request logs daily
- Maintain documentation and filing systems
- Use telephone and computer systems for room status reporting
- Check and record valet laundry
- Properly store and issue supplies
- Ensure biannual maintenance and cleaning projects completion
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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