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Job Overview
Employment Type
Full-time
Work Schedule
Night Shifts
Benefits
employee discount
Health Insurance
Employee stock purchase plan
Employee assistance program
401(k) matching
Paid Time Off
Opportunities for advancement
Job Description
Hilton Grand Vacations on the Boulevard is a distinguished timeshare resort located at the north end of the iconic Las Vegas Strip. This exceptional resort offers 1228 spacious multi-bedroom suites designed with a stunning aesthetic, providing guests with a luxurious and comfortable home-away-from-home experience. As a part of Hilton's renowned hospitality brand, Hilton Grand Vacations focuses on delivering outstanding service and creating memorable stays for all members, owners, and guests who visit the property. The resort is family-oriented, fostering a welcoming and supportive environment for both guests and team members, which aligns well with its community-driven values and commitment to... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 2 years of customer service experience
- minimum of 2 years of management experience
- previous hotel front desk experience
- strong leadership skills including integrity, professionalism, and confidentiality
- ability to handle upset guests with a courteous and professional attitude
- effective communication and interpersonal skills
- ability to perform nightly audits and manage room inventory
- capability to coordinate with multiple departments for smooth operations
- ability to conduct training sessions for resort staff
- proficient in property management systems
- availability to work night shifts
Job Qualifications
- A minimum of 2 years of experience in the customer service field
- a minimum of 2+ years of management experience
- previous hotel front desk experience
- demonstrate leadership skills such as integrity, professionalism, and confidentiality
- a courteous and professional attitude when handling upset guests and difficult situations
- high school diploma or equivalent
- associate degree or college diploma (advantageous)
- 3+ years of similar experience (advantageous)
- possess the knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the essential functions of the job with or without reasonable accommodation
- proven ability to respond effectively to sensitive inquiries or complaints
- ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.
- interpersonal skills, high level of communication skills, ability to make decisions and lead others
- understanding of how Housekeeping and Front Office work together
Job Duties
- Supervise and manage all Front Office operations during the night shift
- ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone
- effectively handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction
- alert management team of potential serious issues
- check-in arriving guests and check-out departing guests
- assist Director of Front Office with personnel functions including performance management, counseling, scheduling, training, brand standard compliance, and recognition
- perform daily inspections of all public areas and coordinate the prompt response to any substandard area to the appropriate department
- perform room inspections for VIP guests
- assist with adjustment in departmental policies and procedures
- complete property night audit
- communicate with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email
- coordinate and conduct training sessions for incoming and existing employees of the resort staff to ensure all HGVC quality standards and policies are met
- responsible for monitoring/managing room inventory and room status in resorts PMS and booking systems to ensure that it is timely and accurately updated throughout the day
- ensure all pending arrival information is accurate
- other duties as assigned by your leader
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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