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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Travel Discounts
Employee assistance program
Flexible Paid Time Off
401(k) Plan
stock purchase program
Learning and development opportunities
Job Description
Hilton Grand Vacations is a distinguished hospitality company known for delivering exceptional vacation experiences to guests around the world. With properties in prime locations, the company combines luxurious accommodations, outstanding service, and engaging amenities to create memorable stays. At the heart of its offerings is the commitment to providing a welcoming atmosphere where guests feel valued and cared for.
One of the company's most prominent properties is the Polo Towers, located in the vibrant and bustling Las Vegas Strip. Featuring 829 rooms, Polo Towers stands as an ideal retreat for both owners and guests looking to unwind after... Show More
One of the company's most prominent properties is the Polo Towers, located in the vibrant and bustling Las Vegas Strip. Featuring 829 rooms, Polo Towers stands as an ideal retreat for both owners and guests looking to unwind after... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of supervisory experience in customer service
- Minimum 1 year of hotel industry experience
- Ability to handle guest concerns professionally
- Strong communication and leadership skills
- Ability to work with multiple internal departments
- Proficiency in basic accounting transactions
- Capability to perform property and room inspections
- Ability to work flexible hours as needed
Job Qualifications
- A minimum of 1 year of supervisory experience in the customer service field required
- A minimum of 1 year hotel industry experience
- Demonstrate leadership skills such as integrity, professionalism, and confidentiality
- A courteous and professional attitude when handling upset guests and difficult situations
- High school diploma or equivalent
- Possess the knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the essential functions of the job with or without reasonable accommodation
- Proven ability to respond effectively to sensitive inquiries or complaints
- Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc
- Interpersonal skills, high level of communication skills, ability to make decisions and lead others
- Understanding of how Housekeeping and Front Office work together
Job Duties
- Optimally handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction
- Alert management team of potential serious issues
- Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone
- Check-in arriving guests and check-out departing guests
- Assist Front Office Manager/Director with managing resort inventory
- Assist with adjustment in departmental policies and procedures
- Complete Front Desk accounting transactions including balancing end-of-day shift reports
- Maintain vital hard copies of paperwork of daily operations, as needed
- Connect with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email
- Ensure all pending arrival information is accurate
- Check rates and prepare for upcoming arrival packets with necessary materials and information
- Complete Front Desk Agent checklist
- Perform property and room inspections
- Make recommendations to management regarding development and corrective action plans
- Carries out any reasonable requests by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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