Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Day 1 Benefit Eligibility
competitive base pay
Recognition Programs and Rewards
Discounted travel programs
401(k) program with company match
PTO
Paid holidays
paid sick days
Employee Stock Purchase Program
tuition reimbursement programs
Learning and advancement opportunities
Job Description
Hilton Grand Vacations is a prominent leader in the vacation ownership industry, known for its unwavering commitment to innovation, quality, and sustained growth. The company operates with a clear mission to create memorable experiences for owners, guests, and team members, making a positive impact within the vacation ownership sector and the communities where it operates. As a leading player in the hospitality industry, Hilton Grand Vacations offers world-class vacation experiences through its resorts and properties worldwide, ensuring high standards of service and guest satisfaction.
The company values its team members as the foundation of its success, fostering a culture of pro... Show More
The company values its team members as the foundation of its success, fostering a culture of pro... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of six months supervisory experience in customer service
- Minimum of one year hotel industry experience
- Demonstrate leadership skills such as integrity, professionalism, and confidentiality
- Maintain a courteous and professional attitude when handling upset guests and difficult situations
Job Qualifications
- High school diploma or equivalent
- Minimum of six months supervisory experience in customer service
- Minimum of one year hotel industry experience
- Demonstrated leadership skills such as integrity, professionalism, and confidentiality
- Ability to respond effectively to sensitive inquiries or complaints
- Strong interpersonal and communication skills
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
- Understanding of how Housekeeping and Front Office work together
Job Duties
- Optimally handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction
- Alert management team of potential serious issues
- Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone
- Check-in arriving guests and check-out departing guests
- Assist Front Office Manager/Director with managing resort inventory
- Assist with adjustment in departmental policies and procedures
- Complete Front Desk accounting transactions including balancing end-of-day shift reports
- Maintain vital hard copies of paperwork of daily operations, as needed
- Connect with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email
- Ensure all pending arrival information is accurate
- Check rates and prepare for upcoming arrival packets with necessary materials and information
- Complete Front Desk Agent checklist
- Perform property and room inspections
- Make recommendations to management regarding development and corrective action plans
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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