Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Training and development programs
Job Description
The Venetian Resort is a premier luxury resort and casino located in Las Vegas, Nevada, renowned for its opulent design, world-class amenities, and top-tier customer service. It is one of the most iconic destinations on the Las Vegas Strip, offering guests an unmatched experience that combines lavish accommodations, a wide array of dining options, entertainment venues, and a vibrant casino floor. The Venetian Resort prides itself on maintaining immaculate standards of cleanliness and hospitality to ensure that every guest enjoys a memorable and comfortable stay. As a leader in the hospitality industry, the resort operates with a commitment to excellence,... Show More
Job Requirements
- 21 years of age
- Proof of authorization/eligibility to work in the United States
- High school diploma or equivalent
- Must be able to obtain and maintain any other certification or license, as required by law or policy
- 6+ years' experience in management in Public Area services
- Previous guest relations training
- Knowledge and experience of proper cleaning techniques and chemical handling, requirements and use and results of equipment
- Working knowledge of systems - Ariba, UKG
- Experience working with union environments or collective bargaining agreements preferred
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience
- Must be able to work varied shifts, including nights, weekends and holidays
Job Qualifications
- High school diploma or equivalent
- 6+ years' experience in management in Public Area services
- Previous guest relations training
- Knowledge and experience of proper cleaning techniques and chemical handling, requirements and use and results of equipment
- Working knowledge of systems - Ariba, UKG
- Experience working with union environments or collective bargaining agreements preferred
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience
- Must be able to work varied shifts, including nights, weekends and holidays
Job Duties
- Provides unmatched service to guests at all times
- Provides accurate directions and information for guest inquiries and is knowledgeable about all aspects of the Venetian Casino Resort services, features, attractions, promotions, and special events
- Develop and maintain ongoing training initiatives (daily and monthly)
- Evaluates the performances of the Public Area Managers and Team Members
- Performs other duties as assigned by management
- Manage staff and organize department functions in accordance with company guidelines
- Delegate tasks and department assignments or projects, meeting deadlines related to those assignments
- Focus on achieving the goals or objectives of the department using available resources (staff and budgetary)
- Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality
- Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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