Associate Visitor Relations Specialists - Tour Guide

Everett, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $42,500.00 - $57,500.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

flexible spending accounts

health savings accounts

Retirement Savings Plans

Life insurance

Disability insurance

Paid Time Off

Job Description

Boeing is a globally recognized aerospace leader committed to innovation and collaboration. Renowned for its cutting-edge technologies and significant contributions to the aerospace industry, Boeing also fosters an inclusive and respectful workplace environment for all employees. Located in Mukilteo, WA, the Boeing Future of Flight (BFoF) is a prominent public facility and one of Puget Sound's most visited tourist attractions. Annually hosting over 300,000 visitors, the BFoF offers immersive tours of the Boeing Everett Factory, educational programs, special events, and interactive exhibits focused on aerospace innovation and STEM (Science, Technology, Engineering, and Math) learning concepts.

The Associate Visitor Relations... Show More

Job Requirements

High school diploma or equivalent
1+ years of customer service experience
Strong verbal and written communication skills
Ability to stand and walk for up to six hours per shift
Ability to speak intermittently for 90 minutes multiple times daily
Able to lift up to 20 pounds occasionally
Capable of working flexible hours including weekends and holidays
Good interpersonal skills and aptitude for learning detailed information
Fluent in English
Proficiency in a second language is a plus
Must be able to use radio microphone computer cell phone and other necessary equipment
Drug free workplace adherence
Punctual and reliable with consistent attendance

Job Qualifications

1+ years of experience in a role which required strong customer service and communication skills
1+ years of experience multitasking and working in a team environment
Experience giving presentations or public speaking
Demonstrated proficiency in managing guest questions and troubleshooting routine program challenges
Experience with memorization of scripted material and facilitation of learning concepts
Ability to learn quickly and follow standard operating procedures
Demonstrates punctuality and regular attendance
Experience with technology related to events exhibits or Point of Sale preferred
Knowledge of Boeing and/or Boeing Future of Flight programs preferred

Job Duties

Engages customers enthusiastically to support all aspects of the visitor experience to enhance Boeing brand and products
Creates exceptional experiences for a diverse audience leaving a lasting positive impression of The Boeing Company
Memorizes and delivers scripted material and approved messaging to guests incorporating updates as required
Leads tours and theater activities with up to 200 attendees
Assists visitors with general building wayfinding safety and services at Future of Flight and Boeing Everett Factory sites
Facilitates ticket purchases guest greeting briefing theater tech and other operational assignments
Acts as role model and mentor for new staff
Supports development of supplemental documentation for public tour FAQs
Learns gallery and exhibit content and actively engages with visitors
Works efficiently to optimize program timing guest flow and staffing coverage
Works flexible schedule including mornings afternoons evenings weekends and holidays
Assists with evacuating guests during emergencies and implements safety training
Completes mandatory trainings and participates in team meetings

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: