Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
vacation
sick leave
Paid holidays
401k
Employee Discounts
wellness programs
Tuition Reimbursement
Job Description
BWH Hotels is a distinguished global leader in the hospitality industry with nearly 80 years of experience, renowned for inspiring travel through unique and memorable experiences. Headquartered in Phoenix, Arizona, BWH Hotels commands a powerful portfolio of 18 diverse brands, including well-known names such as WorldHotels, Best Western Hotels & Resorts, and SureStay Hotels, with an extensive network of approximately 4,300 hotels spanning more than 100 countries. The company prides itself on its top-ranking employee engagement scores, fostering a workplace culture that emphasizes innovation, collaboration, and a genuine commitment to making a positive impact in the travel industry. BWH Hotels... Show More
Job Requirements
- Minimum 1-3 years of experience in a corporate marketing environment, preferably hospitality
- Two-year college degree or equivalent certification preferred
- Proficient in Microsoft Office Suite and related business software
- Ability to manage multiple priorities in a fast-paced environment
- Ensures quality customer care by handling correspondence emails regarding award fulfillment
- Excellent written and verbal communication skills
- Attention to detail and strong time-management skills
- Ability to work collaboratively within a team
- Consistently meets deadlines maintaining high standards of quality and efficiency
- Familiar with company products and services and relevant policies, procedures and guidelines specific to the job
- This is a hybrid position requiring an onsite presence approximately 2 days per week at the Global Operations Center location in Phoenix, Arizona
- Typical working hours are Monday through Friday, 8 am to 5 pm Arizona Time
- This position is not eligible for immigration sponsorship
Job Qualifications
- Minimum 1-3 years of experience in a corporate marketing environment, preferably hospitality
- Two-year college degree or equivalent certification preferred
- Proficient in Microsoft Office Suite and related business software
- Excellent written and verbal communication skills
- Attention to detail and strong time-management skills
- Ability to work collaboratively within a team
- Familiar with company products, services, policies, procedures, and guidelines specific to the job
- Consistently meets deadlines while maintaining high standards of quality and efficiency
Job Duties
- Monitor, track, reconcile, and report on all fulfillment activities to ensure transaction integrity
- Maintain strong vendor relationships to support timely and accurate fulfillment
- Analyze problems, research relevant information, and implement effective solutions
- Assist in the development and execution of loyalty marketing campaigns and promotions
- Collaborate with cross-functional teams (e.g., Branding, eCommerce, Analytics) to ensure alignment and timely delivery of marketing initiatives
- Support the creation and distribution of marketing materials, including email communications, program updates, and member notifications
- Gather and synthesize customer feedback from surveys, reviews, and support channels to identify trends and recommend improvement opportunities
- Maintain and update loyalty program documentation, FAQs, and internal knowledge bases
- Prepare reports by compiling data, tracking and analyzing key performance indicators (KPIs)
- Ensure compliance with brand standards and legal guidelines in all marketing communications
- Prepare presentations and reports for internal stakeholders and leadership
- Participate in brainstorming sessions and contribute ideas to enhance member engagement and program value
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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