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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Life insurance
Disability insurance
Employee assistance program
Training and Development
Job Description
Dallas Fort Worth International (DFW) Airport is one of the world's most successful and renowned airports, celebrated for its innovation, leadership, and commitment to excellence. As a major hub, DFW serves millions of passengers every year and operates with an emphasis on providing exceptional customer experiences and operational efficiency. The airport is home to a workforce of over 2,100 dedicated employees who embody the mission of connecting the community to the world through safe, efficient, and innovative airport services. DFW is committed to fostering a diverse, inclusive, and dynamic work environment that encourages professional growth and excellence in service delivery.... Show More
Job Requirements
- Completion of high school curriculum or equivalent
- One or more years of experience in customer service
- One or more years of driving experience
- Possession of a valid Class C driver’s license
- Ability to communicate clearly using two-way radio and mobile telephone
- Ability to operate vehicle for extended periods
- Ability to work flexible rotating shifts including nights, weekends, and holidays
- Ability to report to work during inclement weather and emergencies
- Ability to lift and carry items up to 25 pounds
- Ability to operate standard office equipment and mobile technology
- Ability to operate MLPI systems and vehicle-mounted software
- Ability to operate vehicle tire inflation and jumpstart equipment
- Ability to perform basic math including percentages
- Ability to prepare and maintain accurate logs and reports
- Ability to communicate clearly and professionally with diverse groups
- Ability to apply sound judgment with limited supervision
- Good private driving record with no more than two moving violations in the past 36 months and no DWI convictions in the last 60 months
- Must pass pre-employment drug test and random drug screening
Job Qualifications
- Completion of high school curriculum or equivalent
- One or more years of experience in a customer service working environment
- One or more years of driving experience
- Possession of a valid Class C driver’s license
- Ability to communicate clearly using a two-way radio and mobile telephone
- Ability to operate vehicle for extended periods daily
- Ability to work flexible rotating shifts including nights, weekends, and holidays
- Ability to report to work during inclement weather and emergencies
- Ability to lift and carry items weighing up to 25 pounds
- Ability to operate standard office equipment and mobile technology
- Ability to operate MLPI systems, vehicle-mounted software, and parking enforcement tools
- Ability to operate vehicle tire inflation and jumpstart equipment
- Ability to perform basic mathematical computations including percentages
- Ability to prepare and maintain accurate manual and electronic logs and reports
- Ability to read, interpret, and accurately report operational information
- Ability to communicate clearly and professionally with employees, contractors, leadership, and the public
- Ability to establish and maintain effective working relationships with stakeholders
- Ability to apply sound judgment in problem solving and decision making with limited supervision
- Ability to perform effectively in a fast-paced operational environment
- Skill in basic typing
- Skill in using Microsoft Office applications and mobile devices such as tablets
Job Duties
- Operates a staff vehicle equipped with Mobile License Plate Inventory systems and software to track parking occupancy and conduct physical parking audits
- Conducts daily vehicle counts and submits occupancy reports to the Field Support Lead
- Monitors parking guidance systems, signage, and variable message boards for accuracy, and reports discrepancies for resolution
- Provides customer courtesy patrol services, including jump starts, tire inflations, and assistance in locating vehicles parked within airport garages and lots
- Identifies and reports maintenance issues discovered in terminal garages, surface lots, or roadways such as signage, lighting, cleanliness
- Maintains various operational reports including parking space capacity, courtesy patrol logs, and daily inventory counts
- Responds to and resolves customer service issues for all parking garages, surface lots, and facilities
- Monitors and reports malfunctioning parking equipment and system outages including software systems, entry/exit gates, and payment devices
- Activates appropriate directional and informational signage during high occupancy or special events to guide parking traffic appropriately
- Observes and reports public safety or security concerns to the Department of Public Safety and/or the Integrated Operations Center
- Supports the Environmental Affairs Department by reporting environmental concerns and assisting with field observations
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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