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Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Job Description
Dallas Fort Worth International (DFW) Airport is a globally renowned transportation hub known for its innovation, leadership, and commitment to excellence. As one of the busiest and most successful airports worldwide, DFW Airport serves as a critical connector for millions of passengers every year, facilitating both domestic and international travel. With a workforce of over 2,100 diverse and talented employees, the airport continuously strives to deliver an exceptional experience to its customers and community. The airport's dedication to operational excellence, advanced technology, and customer service positions it as a leader in the aviation industry, making DFW Airport a dynamic and... Show More
Job Requirements
- Completion of high school curriculum or equivalent
- One (1) plus years of experience in a customer service working environment
- One (1) plus years of driving experience
- Possession of a valid Class C driver's license
- Good private driving record with no more than two (2) moving violations in the last 36 months and no DWI convictions in the last 60 months
- Ability to operate a vehicle for extended periods daily
- Ability to report to work during inclement weather and emergency situations
- Ability to lift and carry items weighing up to 25 pounds
- Ability to operate standard office equipment and mobile technology
- Ability to operate MLPI systems, vehicle-mounted software, and parking enforcement tools
- Ability to operate vehicle tire inflation and jumpstart equipment
- Ability to perform basic mathematical computations, including percentages
- Ability to read, interpret, and accurately report operational information
- Ability to establish and maintain effective working relationships with internal and external stakeholders
- Ability to perform effectively in a fast-paced operational environment
- Ability to work flexible rotating shifts, including nights, weekends, and holidays
- This is a designated safety sensitive position requiring drug testing prior to employment and random testing during employment
Job Qualifications
- Completion of high school curriculum or equivalent
- One (1) plus years of experience in a customer service working environment
- One (1) plus years of driving experience
- Possession of a valid Class C driver's license
- Ability to communicate clearly using a two-way radio and mobile telephone
- Ability to work flexible rotating shifts, including nights, weekends, and holidays
- Ability to prepare and maintain accurate manual and electronic logs and reports
- Ability to communicate clearly and professionally, both orally and in writing, with employees, contractors, leadership, and the public
- Skill in using Microsoft Office applications (Outlook, Teams, Excel, Word, PowerPoint, SharePoint) and mobile devices such as tablets
- Ability to apply sound judgment in problem solving and decision making with limited supervision
Job Duties
- Operates a staff vehicle equipped with Mobile License Plate Inventory (MLPI) systems and software to track parking occupancy and conduct physical parking audits
- Conducts daily vehicle counts and submits occupancy reports to the Field Support Lead
- Monitors parking guidance systems, signage, and variable message boards for accuracy, and reports discrepancies for resolution
- Provides customer courtesy patrol services, including jump starts, tire inflations, and assistance in locating vehicles parked within airport garages and lots
- Identifies and reports maintenance issues that are discovered in the terminal garages, surface lots, or roadways (i.e., signage, lighting, cleanliness etc.)
- Maintains various operational reports (i.e., parking space capacity, courtesy patrol logs, and daily inventory counts)
- Responds to and resolves customer service issues for all parking garages, surface lots, and facilities
- Monitors and reports malfunctioning parking equipment and system outages, including software systems, entry/exit gates, and payment devices
- Activates appropriate directional and informational signage during high occupancy or special events to guide parking traffic appropriately
- Observes and reports public safety or security concerns to the Department of Public Safety (DPS) and/or the Integrated Operations Center (IOC)
- Supports the Environmental Affairs Department by reporting any observed environmental concerns and assisting with field observations as needed
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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