Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,600.00 - $88,400.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Employee Discounts
wellness programs
Job Description
Constellation Brands is a leading beverage alcohol company known for producing, creating, and marketing beloved beer, wine, and spirits brands. Established in 1945, the company has grown to become the fastest-growing large consumer packaged goods (CPG) company in the United States at retail. Constellation Brands operates in several countries including the U.S., Mexico, New Zealand, and Italy. Their premium portfolio consists of iconic names such as Corona Extra, Modelo Especial, Kim Crawford, Robert Mondavi, The Prisoner, High West Whiskey, among others, which contribute significantly to their industry-leading growth. The company has a strong commitment to innovation and consumer trends, which... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- minimum of 3 years in wine or spirits club management, retail sales, or ecommerce
- proven sales achievements in a membership or luxury goods environment
- strong communication skills
- proficiency with CRM and data analysis tools
- ability to manage multiple projects and priorities
- passion for wine or spirits
- availability to work full time in Napa, California
- ability to travel occasionally for events
- commitment to providing exceptional customer service
Job Qualifications
- Proven experience in managing a wine or spirits club, wine or spirits sales, or similar membership-based services
- a sales focused mindset with a passion to drive sales through relationship building and direct selling efforts
- strong understanding of wine, spirits, or the beverage industry with a passion for educating and engaging club members
- excellent interpersonal and communication skills with the ability to build and nurture long-term relationships with high-value members
- understanding of the ecommerce space and bring a creative mindset to building sales through the club and ecomm platforms
- strong organizational skills and attention to detail with the ability to manage multiple projects simultaneously
- experience with CRM systems and data analysis tools to measure KPIs and develop actionable insights
- a collaborative team player with the ability to work closely with client care, marketing, and sales teams
- a high standard of customer service with a commitment to delivering a luxury, white-glove experience
Job Duties
- Work on wine and spirits club memberships ensuring a seamless sign-up, retention, and renewal process
- implement strategies to increase club membership focusing on attracting new members while maintaining strong relationships with existing ones
- drive sales efforts through targeted promotions, special offers, and seasonal campaigns aimed at both current and potential club members
- drive sales efforts through ecommerce initiatives
- monitor KPIs related to average order value (AOV), membership retention, and overall sales performance and provide solutions and opportunities for any gap solving needs up through leadership
- work closely with the marketing and sales teams to identify opportunities for upselling, cross-selling, and exclusive product offerings
- execute clear and compelling communication strategies to keep members engaged, informed, and excited about the club, including newsletters, emails, and social media
- provide ongoing updates about special releases, new offerings, limited-edition products, and club member-only events
- serve as a back-up point of contact for club members addressing any inquiries, concerns, or special requests in a timely and professional manner
- coordinate the release and allocation of special or limited-edition products to high-value members ensuring fair distribution and a seamless experience for those receiving exclusive offerings
- work closely with the product and procurement teams to forecast inventory needs for special releases and new product introductions
- collaborate with the client care and loyalty coordinators to provide members with exceptional, personalized service including offering bespoke recommendations, ensuring personalized touches in all communications, and facilitating special requests
- oversee the coordination of exclusive events or tastings ensuring every detail is tailored to the preferences and needs of the club members
- regularly report on membership growth, sales trends, and key performance indicators (KPIs) such as AOV, member retention, and customer satisfaction metrics
- analyze data to identify opportunities for improvement in member experience, retention strategies, and revenue growth
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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