Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,600.00 - $88,400.00
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Employee Discounts
Professional development opportunities
Job Description
Constellation Brands is a prominent producer, creator, and marketer of beer, wine, and spirits brands that are beloved by consumers worldwide. Established in 1945, the company has grown to be the fastest-growing large consumer packaged goods (CPG) company in the U.S. at retail. Operating across the U.S., Mexico, New Zealand, and Italy, Constellation Brands boasts a premium portfolio of iconic labels such as Corona Extra, Modelo Especial, Kim Crawford, Robert Mondavi, The Prisoner, and High West Whiskey, among others. Their commitment to innovation, quality, and staying ahead of consumer trends has helped them maintain a leadership position in the beverage... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Proven experience in wine or spirits club management or sales
- Strong sales and communication skills
- Passion for wine or spirits and the beverage industry
- Knowledge of e-commerce platforms and sales strategies
- Ability to work collaboratively with cross-functional teams
- Strong organizational and multitasking abilities
- Experience with CRM and data analysis tools
- Commitment to delivering exceptional customer service
- Willingness to work full time in Napa California
Job Qualifications
- Proven experience in managing a wine or spirits club wine or spirits sales or similar membership-based services
- A sales focused mindset with a passion to drive sales through relationship building and direct selling efforts
- Strong understanding of wine spirits or the beverage industry with a passion for educating and engaging club members
- Excellent interpersonal and communication skills with the ability to build and nurture long-term relationships with high-value members
- Understanding of the Ecommerce space and bring a creative mindset to building sales through the club and ecomm platforms
- Strong organizational skills and attention to detail with the ability to manage multiple projects simultaneously
- Experience with CRM systems and data analysis tools to measure KPIs and develop actionable insights
- A collaborative team player with the ability to work closely with client care marketing and sales teams
- A high standard of customer service with a commitment to delivering a luxury white-glove experience
- Knowledge of wine or spirits inventory management and allocation practices preferred
- Sales experience preferred
- WSET 2 or 3 wine and spirits or certification equivalent preferred
- Experience in event planning and coordinating exclusive member events or experiences preferred
- Prior experience with a luxury brand or high-touch customer service environment preferred
Job Duties
- Work on wine and spirits club memberships ensuring a seamless sign-up retention and renewal process
- Implement strategies to increase club membership focusing on attracting new members while maintaining strong relationships with existing ones
- Drive sales efforts through targeted promotions special offers and seasonal campaigns aimed at both current and potential club members
- Drive sales efforts through ecommerce initiatives
- Monitor KPIs related to Average Order Value membership retention and overall sales performance and provide solutions and opportunities for any gap solving needs up through leadership
- Work closely with marketing and sales teams to identify opportunities for upselling cross-selling and exclusive product offerings
- Execute clear and compelling communication strategies to keep members engaged informed and excited about the club including newsletters emails and social media
- Provide ongoing updates about special releases new offerings limited-edition products and club member-only events
- Serve as a back-up point of contact for club members addressing any inquiries concerns or special requests in a timely and professional manner
- Coordinate the release and allocation of special or limited-edition products to high-value members ensuring fair distribution and a seamless experience for those receiving exclusive offerings
- Work closely with product and procurement teams to forecast inventory needs for special releases and new product introductions
- Collaborate with Client Care and Loyalty Coordinators to provide members with exceptional personalized service including offering bespoke recommendations ensuring personalized touches in all communications and facilitating special requests
- Oversee coordination of exclusive events or tastings ensuring every detail is tailored to preferences and needs of club members
- Regularly report on membership growth sales trends and key performance indicators such as AOV member retention and customer satisfaction metrics
- Analyze data to identify opportunities for improvement in member experience retention strategies and revenue growth
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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