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Associate Manager - Valet & Parking Services - Mass General Hospital
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $20.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
Job Description
Towne Park is a distinguished hospitality services company dedicated to delivering exceptional experiences for millions of patients, visitors, and guests. With a strong commitment to hospitality and customer service, Towne Park goes beyond the typical workplace environment; it fosters a culture where employees make a meaningful impact every single day. Staff members at Towne Park play a vital role in creating positive experiences that ease the anxiety of patients and their families, welcome guests in new cities, and support their colleagues, all while maintaining a standard of excellence that sets the company apart in the industry. The company prides itself... Show More
Job Requirements
- Must have valid driver's license and clean driving record
- Minimum of one year related hospitality experience
- Ability to drive manual transmission
- Proficiency with MS Office and point-of-sale systems
- Strong communication and interpersonal skills
- Ability to handle difficult situations calmly and professionally
- Ability to lift up to 50 pounds
- Availability to travel up to 10 percent
- Ability to stand or sit for extended periods
- Ability to work in varying climate conditions
Job Qualifications
- Associate's degree or equivalent preferred
- Valid driver's license with a clean driving record
- Minimum one year of related hospitality experience
- Knowledge of Towne Park's safety, security, and driving policies
- Knowledge of customer service principles and confidentiality policies including HIPPA
- Proficient in MS Office and various point-of-sale applications
- Strong written and verbal communication skills
- Ability to present information effectively in one-on-one and group settings
- Ability to handle guest/patient complaints and maintain composure under pressure
- Ability to read and interpret business policies, training materials, and communications
- Demonstrated appreciation for diverse cultures
- Proven track record of courteousness and safety awareness
Job Duties
- Ensure guest service experience is delivered exceptionally and consistently on all shifts
- Allocate labor resources efficiently to support service delivery and reduce staffing when needed
- Engage actively in recruitment and hiring processes to select the best candidates
- Assist Account Manager in orientation, training, performance appraisals, and coaching of associates
- Develop cohesive working relationships with clients' staff and maintain regular communication
- Drive business metrics for forecasting, productivity, claims, customer service, and turnover
- Supervise revenue reconciliation, shift reports, and ensure controls for scheduling and timekeeping
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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