Associate Manager - Valet & Parking Services - Diplomat Resort & Spa
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,860.00 - $65,000.00
Work Schedule
Rotating Shifts
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
basic life insurance
AD&D insurance
short-term disability
long-term disability
401k plan
Paid Time Off
Paid holidays
paid floating holidays
Job Description
Towne Park is a leading hospitality services company dedicated to delivering exceptional guest experiences with a commitment to creating smiles through compassionate and attentive service. Operating primarily in the parking and hospitality sector, Towne Park enhances the experiences of millions of patients, visitors, and guests across various locations by providing superior valet, bell, door, and other guest services. The company prides itself on fostering a positive workplace culture where employees make a meaningful impact every day by easing anxiety, creating memorable moments, and supporting one another in a diverse, dynamic environment.
The Associate Manager role at Towne Park i... Show More
The Associate Manager role at Towne Park i... Show More
Job Requirements
- Valid driver's license and clean driving record
- minimum of one year related hospitality experience
- ability to drive manual transmission
- proficiency with computer applications including MS Office
- excellent verbal and written communication skills
- ability to work independently with minimal supervision
- ability to handle physically demanding tasks including lifting up to 50 pounds
- ability to maintain composure in difficult situations
- willingness to travel up to 10 percent
Job Qualifications
- Associate's degree or equivalent preferred
- minimum of one year related hospitality experience
- knowledge of Towne Park's safety and security procedures
- knowledge of Towne Park's driving policies
- familiarity with accident reporting policies
- knowledge of equipment training and safe operation
- understanding of claim check and ticketing procedures
- principles of exemplary customer service
- knowledge of customer confidentiality and HIPAA policies
- basic accounting and business metrics knowledge
- knowledge of client's facility and amenities
- ability to drive manual transmission
- computer proficiency with MS Office and point-of-sale systems
- effective verbal and written communication skills
- ability to present information to guests, clients, and associates
- ability to maintain composure under pressure
- courteous with a sense of urgency and safety
Job Duties
- Ensure the guest service experience is delivered exceptionally and consistently on all shifts
- allocate labor resources efficiently to support service delivery and meet business demands
- actively engage in recruitment and hiring processes
- assist in employee orientation, training, performance appraisal, coaching, and discipline
- develop and maintain cohesive working relationships with the client and ensure communication and visibility at the site
- oversee business metrics including forecasting, productivity, claims, customer service, and turnover
- supervise revenue reconciliation, cash drops, and revenue reports with accuracy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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