associate manager, Experiential Coffee Bar - Chicago Reserve Roastery
Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $73,700.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
basic life insurance
supplemental life insurance
short-term disability
long-term disability
Paid parental leave
Paid vacation
Sick Time
Paid holidays
Personal Days
401(k) retirement plan with employer match
stock purchase program
Tuition coverage
student loan management resources
Financial well-being tools
backup care
DACA reimbursement
Job Description
Starbucks Coffee Company, founded with a vision to be a different kind of company, has established itself as a global leader in the coffee industry, celebrated not only for its rich coffee tradition but also for the strong sense of community it fosters. Starbucks is renowned for developing extraordinary leaders driven by passion, service, and connection. At the forefront of its innovation is the Starbucks Reserve® portfolio, which includes unique flagship locations, Starbucks Reserve® Stores, and Reserve Kitchens across the United States. These locations emphasize craft, quality, and an exceptional multisensory coffee experience, distinguishing Starbucks Reserve® as a space for... Show More
Job Requirements
- High school diploma or GED
- 2.5 years of progressively responsible retail or restaurant experience
- experience supervising others
- 21 years of age or older
- available to work flexible hours including early mornings, evenings, weekends, and holidays
- ability to carry 35lb consistently
- ability to read, understand, follow, and enforce safety protocols
Job Qualifications
- High school diploma or GED
- 2.5 years of progressively responsible retail or restaurant experience
- supervisory experience
- ability to work flexible hours including early mornings, evenings, weekends, and holidays
- strong leadership and team-building skills
- experience in coaching and mentoring others
- excellent communication skills
- ability to develop positive working relationships with partners
- coaching and feedback skills
- knowledge of operational excellence practices
- familiarity with company programs and tools
- passion for customer service and coffee
- problem-solving skills
- preferred college degree or related field
- preferred experience with experiential brands, hospitality or specialty retail
- preferred additional language skills
Job Duties
- Lead a team of hourly partners to deliver legendary customer and partner experiences
- manage with integrity, honesty, and knowledge promoting Starbucks culture and values
- role model passion for service, coffee curiosity, operational excellence, and innovation
- drive engagement, development, and performance of team members
- maintain calm and positive demeanor during high-volume or unusual events
- train and hold partners accountable for exceptional customer service
- implement company programs by developing action plans and motivating store team
- coach and develop hourly partners to meet business goals
- manage smooth operations during unusual events
- set clear expectations, delegate responsibilities, and communicate key practices to ensure operational flow
- review store environment and business indicators to identify improvement opportunities
- develop a positive, respectful, and professional work environment
- engage with customers to understand and enhance their experience
- collaborate with store leaders to develop and execute strategic and operational plans
- recruit and staff the best talent to create a great partner experience
- support implementation of company programs with shift teams
- ensure accountability to plans through consistent follow-up
- communicate operational observations and suggestions with leadership
- develop expertise in operational tools and systems to achieve excellence
- proactively identify and solve problems while coaching the team
- solicit and use customer feedback to address community needs
- ensure compliance with laws, regulations, and company policies
- manage alcohol service according to regulations
- maintain regular attendance and punctuality
- conduct performance assessments and provide feedback
- challenge and inspire partners to achieve results
- recognize individual and team accomplishments
- create and maintain a successful, valued, and respected store team environment
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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