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Northwell Health

Associate Hospitality Liaison

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $22.00 - $30.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
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Job Description

The hiring establishment is a respected healthcare facility committed to providing exceptional patient care and support services. This organization is known for its dedication to maintaining a welcoming and supportive environment for patients, visitors, and the community. As a healthcare provider, it values professionalism, empathy, and efficiency in all interactions, creating a positive experience for everyone who walks through its doors. The facility continually invests in the development of its staff and infrastructure to uphold its mission of delivering high-quality healthcare and fostering community well-being. As part of its robust team, the company offers a dynamic workplace where employees can... Show More

Job Requirements

  • High school diploma or equivalent
  • 0-1 years of relevant experience

Job Qualifications

  • High school diploma or equivalent
  • 0-1 years of relevant experience

Job Duties

  • Welcomes incoming patients and visitors and provides them with pertinent information
  • follows policies and procedures regarding disclosure of patient information and appropriately directs to department and floor
  • recognizes the special needs of patients and families under stress
  • demonstrates knowledge of visiting hours for all patient areas
  • welcomes ambulatory patients and directs them appropriately
  • demonstrates knowledge of current locations of ambulatory offices, departments, laboratories and patient areas
  • provides patient with hospital map
  • assists disabled patients with wheelchairs or escort if necessary
  • provides incoming visitors with information about meetings, conferences and other public information
  • demonstrates knowledge about the calendar of events provided by hospital departments, Professional Education and Public Affairs and by the Central Conference Scheduling
  • demonstrates knowledge of locations of meeting rooms throughout campus
  • enforces No Smoking policy in building entrance area so visitors are not exposed to smokers as they enter the building
  • directs smoking activity to appropriate areas
  • collaborates with Security Department in facilitating traffic flow in and out of the building
  • provides information and demonstrates knowledge of garage and valet parking procedures
  • provides information about parking options for visitors, ambulatory patients, meeting attendees and those picking up discharged patients
  • receives and monitors discharged patients waiting for a vehicle
  • receives patient from Support Care Associate or other unit staff and ensures their comfort while they wait for a vehicle in front of building
  • assists discharged patient to vehicle in wheelchair, as needed
  • uses proper body mechanics with all assists
  • demonstrates knowledge about discharge procedures on units and in cashier's office
  • secures and safely operates wheelchairs for those patients who require them for comfort or assistance
  • tracks the use of wheelchairs that are assigned to the lobby
  • reports and arranges for repair and cleaning of wheelchairs
  • helps in monitoring Lobby area and restrooms for cleanliness
  • removes litter and reports special occurrences to Zone staff
  • performs related duties as required

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location