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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
equal opportunity employment
Job Description
Indiana University Health is Indiana's most comprehensive health system, encompassing 15 hospitals and employing nearly 40,000 team members dedicated to serving communities across the state. As a leading healthcare provider, Indiana University Health integrates the latest scientific advancements through its partnership with the Indiana University School of Medicine, ensuring that patients receive cutting-edge care and the highest standards of medical excellence. The system is known for its commitment to compassionate care, professional development, and fostering an inclusive environment that values diversity and equal opportunity. IU Health offers a wide range of services spanning acute care, outpatient services, specialty treatments, and... Show More
Job Requirements
- High school diploma or GED required
- ability to work full-time day shift hours Monday to Friday
- capacity to cover some holidays
- ability to sit, stand, lift, carry, and assist patients in wheelchairs
- effective communication and interpersonal skills
- willingness to embrace hospital culture and values
- capability to learn and operate required software including Teams, Outlook, Cerner, Microsoft Word, and Excel
- ability to work independently and as part of a team
Job Qualifications
- High school diploma or GED
- previous concierge-level customer service experience preferred
- prior healthcare experience involving patient or public contact preferred
- proficiency in computer software such as Teams and Outlook
- strong phone etiquette and customer service skills
Job Duties
- Set the tone for an exceptional guest experience by welcoming all visitors in a friendly and helpful manner
- serve as an information resource by answering questions, providing accurate and current information, and giving directions within the hospital and adjoining facilities
- embrace and demonstrate the mission and vision of the organization as a culture champion
- perform wayfinding, feedback loop management, handle communications via desk phone, intake complaints, and direct people during emergency situations
- assist patients physically by sitting, standing, lifting, carrying, and helping patients in wheelchairs
- maintain concierge-level customer service attitude at all times
- adhere to hospital protocols and ensure compliance with safety and confidentiality standards
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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