Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $24.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Discounts on YMCA programs
wellness programs
Job Description
The YMCA is a renowned nonprofit organization committed to strengthening communities through youth development, healthy living, and social responsibility. With a vast network of facilities and programs across the country, the YMCA offers a welcoming environment that fosters personal growth, inclusivity, and community engagement. Known for its diverse range of programs spanning childcare, fitness, education, and community outreach, the YMCA is dedicated to supporting individuals and families in achieving their fullest potential. The organization prides itself on its strong core values of caring, honesty, respect, and responsibility, which are deeply embedded in all its services and relationships.
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Job Requirements
- Must be friendly and make all people feel welcome, working with various and different personalities
- must be able to maintain confidentiality with a high degree of tact and discretion required
- must be able to establish and maintain harmonious relationships with other staff members, leaders, volunteers, members, participants, parents and the general public
- interpret and enforce all safety and health regulations, have the visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency
- ability to speak concisely and effectively communicate needs, communicate clearly with members and guests of all ages and company personnel
- versatility, flexibility, and a willingness to work enthusiastically within constantly changing priorities
- ability to exercise sound judgment and handle staff and member conflicts in a timely and professional manner
- must be able to occasionally work varied shifts dependent on events and staffing needs
- must be able to work autonomously within the Y core values of caring, honesty, respect and responsibility
- must be able to meet minimum requirements and perform functions of the position with or without reasonable accommodation
- ability to attend all trainings and meetings as required even if scheduled outside normal working or regular scheduled hours
- present a clean, well-groomed appearance following departmental dress code
- ability to walk, stand, and sit for periods of time, occasionally requires bending, leaning, kneeling
- exposure to communicable diseases and bodily fluids
- occasionally must be able to lift and carry supplies and equipment weighing up to 25 pounds, or up to 50 pounds with assistance
Job Qualifications
- Preferred - high school diploma or equivalent or combination of education and experience
- Required - must complete Child Abuse Prevention training prior to starting and have or obtain CPR certification within first 60 days of employment
- Required - successful experience in public relations, reception, sales or customer service
- Required - open, friendly personality with strong interpersonal skills
- Required - basic math and computer skills
Job Duties
- Provide a quality experience for everyone who accesses or contacts the Y
- train staff on proper procedure and quality member experience
- manage the Welcome Center staff and schedule, finding coverage for shifts and filling in as necessary
- maintain regular front desk coverage and assist with additional duties during periods of high demand
- resolve member issues and communicate issues to the director
- communicate with Director regarding any staff and member concerns
- greet and act professionally toward all members, prospective members, program participants, staff and volunteers when entering and exiting the building
- learn members' names and use them frequently, establish and maintain a working relationship with all members on a one-to-one basis
- introduce members to other members and staff, involve members in other YMCA activities and volunteer opportunities
- promote the YMCA mission and cause in all interactions
- discuss and communicate all member issues with the Director and assist with member conduct meetings as needed
- set expectations with staff on how to clearly communicate facility issues and emergencies, looping in the Director and CEO
- step in when the Director is unavailable
- use Listen First skills effectively giving member focused tours
- give tours to prospective members
- update the YMCA Scheduling App
- create and post signage for class and facility closures
- enroll members of all types, set up payments, assist with membership changes, add units in Daxko, perform background checks
- maintain online portal for membership change requests including upgrading/downgrading memberships, holds, and cancels
- audit member accounts, membership types and locker rental programs monthly
- perform complex actions on member accounts including upgrades/downgrades, scheduling payments, adding fees and adjustments, merging and reactivating memberships
- access schedule information, enter program registrations, make payments on accounts including discount adjustments
- provide financial assistance information, review financial assistance applications for completeness, set up financial assistance memberships, maintain records of approved and pending applications, create childcare tax statements as needed
- conduct close outs and drops, balance and report daily monies of shift
- do insurance billing
- lead Welcome Center team staff meetings with the support of the Director
- provide program registration and information, enroll new members, admit national and away members
- prepare and send Accounts Receivable and Collection Prevention correspondence as directed
- lead training of Welcome Center staff with support of the Director
- answer and direct phone calls, use paging system
- use other computer programs used by the Y such as Playerspace, Facility Dude, and Insurance portals
- maintain communication with members who have expiring billing methods, discount groups or age change restrictions
- respond to concerns of members and others and direct them to appropriate persons
- attend staff meetings and trainings as scheduled
- assist other staff in emergencies and incident reporting
- communicate YMCA goals, program offerings and events to members, participants and potential members
- create the work schedule, report to work on time or find an approved substitute, complete timesheet daily
- complete required child sexual abuse prevention training, comply as mandatory reporter of suspected child abuse and cooperate with investigations
- offer support to other departments, programs or events as needed
- follow Praesidium policies and hold staff accountable
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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