Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $74,000.00 - $99,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligible
Health Insurance
Paid Time Off
employee training
Retirement Plan
Employee Discounts
Job Description
The Ritz-Carlton Dallas Las Colinas, located in Irving, Texas, is a distinguished luxury hotel and part of the globally recognized Ritz-Carlton brand under the Marriott International portfolio. Known for setting the standard in luxury hospitality, The Ritz-Carlton prides itself on delivering exceptional guest experiences through its world-class service and elegant facilities. With over 100 award-winning properties worldwide, The Ritz-Carlton employs the highest standards of hospitality through its renowned Gold Standards, which include the Employee Promise, Credo, and Service Values. These standards not only ensure exceptional care and comfort for guests but also foster a collaborative and empowering work environment for... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in event management, food and beverage, sales and marketing, or related professional area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in event management, food and beverage, sales and marketing, or related professional area
- ability to lead and manage teams effectively
- strong communication skills
- knowledge of property operations and event logistics
- familiarity with budgeting and vendor management
- commitment to delivering exceptional customer service
- compliance with health and safety regulations
- ability to multitask and resolve conflicts under pressure
- willingness to support brand standards and initiatives
Job Qualifications
- High school diploma or GED with 4 years experience in event management, food and beverage, sales and marketing, or related field
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in event management or related field
- strong leadership and team management skills
- excellent communication and organizational abilities
- thorough knowledge of event planning and execution
- ability to manage budgets and vendor relationships
- experience with customer service excellence and conflict resolution
- understanding of health and safety regulations
- proficiency in coordinating cross-departmental activities and staff scheduling
- ability to drive revenue growth through marketing support and upselling efforts
- strong problem-solving skills and attention to detail
Job Duties
- Assist in leading meetings and special events operations and budgets
- research and analyze new products, pricing, and services of competition
- review scheduled events and troubleshoot potential challenges or conflicts
- ensure meeting spaces and related areas are clean, maintained, and properly equipped
- lead the execution of brand service initiatives in event management areas
- develop and execute event management strategies aligned with company business goals
- conduct daily walk-throughs of banquet floors to ensure client satisfaction and quality standards
- hold event management teams accountable for service delivery behaviors
- communicate departmental goals clearly to produce desired results
- assist in execution of departmental goals and follow up on brand initiatives
- encourage calculated risk-taking to generate revenue and deliver excellent guest service
- develop relationships with vendors and negotiate prices and service agreements
- assist in creating and achieving annual banquet budgets
- support marketing plans and post-contractual upselling efforts to increase revenue
- partner with sales teams to align pricing and space for maximizing revenue
- create an atmosphere that meets or exceeds guest expectations in event operations
- consult with customers to determine objectives and requirements
- review customer service data and address service failures
- ensure compliance with local, state, and federal regulations
- review event operations annually and make adjustments
- manage staffing levels to meet operational needs
- communicate and execute emergency procedures when necessary
- ensure ongoing communication across event operations teams
- provide timely performance feedback through standard processes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: