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Associate Director, Housing & Conference Operations
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $90,000.00
Work Schedule
Flexible
On-call
Job Description
Wayne State University is a premier public urban research university located in the heart of Detroit, Michigan. Founded with a commitment to delivering a rich and high-quality education to students from diverse backgrounds, Wayne State stands out for its dedication to excellence, collaboration, integrity, diversity, and inclusion. The university is highly regarded for fostering an environment that prepares students for success in a global society through innovative academic programs, vibrant campus life, and extensive community engagement. As a hub of higher education, Wayne State attracts a broad spectrum of learners including undergraduate, graduate, and professional students, offering them comprehensive support... Show More
Job Requirements
- Bachelor's degree
- Minimum 5 years of job-related experience
- Experience in hotel or event management
- Strong organizational communication problem-solving skills
- Proficiency in computer literacy
- Ability to mentor and coach staff
- Skills in budgeting and financial reporting
- Ability to manage workflow and delegate tasks
- Excellent interpersonal and communication skills
- Capacity to adapt quickly to changing situations
- Ability to handle sensitive and confidential information
- Detail-oriented with analytical skills
- Proficiency in Microsoft Office and related software
- Availability to work evenings and weekends during peak periods
Job Qualifications
- Bachelor's degree from an accredited college or university in business administration hospitality management and/or related field
- Master's degree preferred
- Minimum of 5 years hotel or event management experience
- Strong organizational communication problem-solving skills and computer literacy skills required
- Strong mentoring and coaching skills
- Ability to train develop assess and provide feedback to staff members
- Demonstrated ability to motivate professional staff and students
- Skills in budgeting accounting for revenues and expenditures reconciling accounts reporting analyzing and presenting financial information
- Ability to delegate work set clear direction and manage workflow
- Strong detail-oriented project management skills
- Effective interpersonal and customer service skills
- Ability to communicate clearly concisely and professionally both orally and in writing
- Independent and innovative self-starter who can display an ability to learn rapidly and adapt quickly to changing situations
- Ability to manage pressure situations including dealing with sensitive and confidential human relations situations
- Ability to compare contrast and quality check work with keen attention to detail
- Proficient in the use of Microsoft Office tools especially Excel and SharePoint
- Ability to learn and apply Banner housing management software and related computer program application skills
- Knowledge of StarRez preferred
Job Duties
- Coordinate conference and guest housing assignments and logistical arrangements for student and non-student residents and attendees ensuring accuracy and efficiency
- Oversee all processes and communications related to summer conferences and guest housing including room readiness the room check-in and check-out process dining services parking building electronic access classroom meeting rooms space maintaining smooth transitions and timely service
- Identify opportunities for process improvement and implement best practices
- Monitor performance metrics and guest feedback to enhance service delivery
- Prepare proposals contracts and invoices and reimburse university units for services provided ensuring invoices are received and accounts are reconciled
- Function as a departmental payroll supervisor
- Collaborate closely with internal Housing and Residential Life Student Auxiliary Services facilities and campus event partners to develop plan and execute events summer conferences guest housing and off-season rental programs that contribute to net revenue generation
- Develop plans to maintain current summer conference business and develop new business and revenue sources
- Promote and manage the department’s guest housing program to ensure the most efficient use of spaces
- Demonstrate a strong commitment to quality assurance and exceptional customer service in all aspects of conference operations
- Serve as a key point of contact for program leads providing clear and timely communication before and during events ensuring ongoing and timely communication with service partners and internally within HRL to ensure event success and appropriate service levels
- Ensure all assigned rooms are properly prepared and meet quality standards prior to program arrival
- Respond promptly and professionally to requests for change cancellations and other housing-related adjustments
- Recruit train and directly and indirectly supervise staff such as an assignment coordinator and graduate and undergraduate student staff performing administrative financial and communication services to conference guests
- Serve as a backup to the Director of Operations supporting the overall activities and direction of the unit
- Participate in the Housing and Residence Life on-call duty rotation and maintain availability to work evenings and weekends during peak summer occupancy and special events
- Perform other related duties as assigned
- This role may have reporting obligations under Title IX and Clery
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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