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Tufts University

Associate Director Dining Experience

Job Overview

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Employment Type

Temporary
Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Flexible work hours
Employee wellness programs

Job Description

Tufts Dining is a self-operated food service provider responsible for managing an extensive collegiate dining program across Tufts University’s Medford/Somerville and SMFA/Fenway campuses. As a leading food service operator in a university setting, Tufts Dining focuses on delivering high-quality, contemporary, and innovative culinary and hospitality services designed to cater to the diverse needs of students, staff, faculty, administrators, and visitors. The dining program covers a broad community that includes approximately 6,500 undergraduates, 2,100 graduate students, and 2,300 faculty, staff, and administrators. This significant scale of operations demands a commitment to excellence, fiscal responsibility, and progressive dining experiences that accommodate a... Show More

Job Requirements

  • Knowledge and skills typically acquired through completion of a bachelor's degree
  • seven plus years of progressive leadership experience in high-volume multi-unit dining operations preferably in a university setting
  • strong financial acumen with experience managing food and labor budgets
  • proven success in menu development concept creation and culinary training
  • excellent communication leadership and team-building skills
  • deep commitment to sustainability inclusion and continuous improvement

Job Qualifications

  • Bachelor's degree or equivalent experience
  • seven plus years of progressive leadership experience in high-volume multi-unit dining operations preferably in a university setting
  • strong financial acumen with experience managing food and labor budgets
  • proven success in menu development concept creation and culinary training
  • excellent communication leadership and team-building skills
  • deep commitment to sustainability inclusion and continuous improvement
  • cec or acf certification preferred
  • experience with cook-chill operations kosher food preparation and food manufacturing systems preferred
  • experience in unionized environments and in facility renovation or new concept development preferred

Job Duties

  • Collaborate with the director of campus dining and associate director of culinary excellence to support turnaround efforts for underperforming retail venues including concept redevelopment cost containment and customer engagement strategies
  • assist in analyzing labor productivity and scheduling practices offering recommendations that align with union guidelines and operational goals
  • monitor financial performance across dining units and contribute to action plans that improve food cost control and profitability
  • support implementation of best practices and performance benchmarks across units
  • partner with the associate director of catering and logistics to identify and address inefficiencies in catering operations staffing and service delivery
  • co-develop strategies to improve profitability streamline logistics and enhance client satisfaction with the campus catering program
  • collaborate with the corporate executive chef and central kitchen team to ensure catering production aligns with quality standards and cost targets
  • contribute to pricing strategies service standards and marketing efforts to grow catering revenue while maintaining consistency and excellence
  • facilitate communication between culinary retail residential and catering teams to ensure smooth execution of new concepts and initiatives
  • collaborate with the corporate executive chef on menu development and food quality initiatives especially in retail and catering
  • coach unit managers general managers chef managers and catering leads on business acumen cost control and team leadership fostering a culture of continuous improvement
  • utilize foodpro transact pos transact mobile ordering empower and other systems to monitor performance identify trends and support data-informed decision-making
  • collaborate with finance and procurement teams to ensure accurate forecasting inventory control and vendor management

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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