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Associate Customer Experience Manager
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $15.75
Work Schedule
Standard Hours
Day Shifts
Benefits
weekly pay
Medical insurance
Dental Insurance
Vision Insurance
Company matched 401K
Paid Time Off
Holiday pay
Tuition Reimbursement
Employee health and wellness program
Employee Discounts
Employee assistance program
Job Description
C&S Wholesale Services, LLC is a key entity within the larger C&S Family of Companies, recognized as the largest wholesale grocery supply company in the United States. Known for being an industry leader in supply chain innovation, C&S Wholesale Services takes great pride in its commitment to feeding local families, neighbors, and communities through its wide network of distribution centers, offices, and dedicated employees. The company fosters a culture where diversity is embraced, and every individual is valued, reflecting its core values that guide daily operations and business practices. With a focus on safety and inclusion, C&S Wholesale Services ensures... Show More
Job Requirements
- Retail operations background
- Knowledge of supply chain is strongly preferred
- Strong communication skills
- Strong analytical and business acumen
- Strong project management skills
- Strong technical computer skills
- Willingness and ability to travel frequently
- 2-5 years of relevant work experience
- Bilingual English/Spanish
Job Qualifications
- Retail operations background
- Knowledge of supply chain
- Strong communication skills
- Strong analytical and business acumen
- Strong project management skills
- Strong technical computer skills
- Bilingual in English and Spanish
- 2-5 years of relevant work experience
- Bachelor's degree in general studies
Job Duties
- Facilitating communications with stakeholders
- Effectively communicating with customers to resolve service issues and evaluate their requests
- Supporting the preparation of customer presentations to review project scope and progress
- Monitoring and supporting operational KPI improvement across assigned customers
- Assisting in influencing customer decision-making on key improvement initiatives
- Supporting new customer start-ups as requested
- Supporting operational planning around key customer events such as holiday planning, grand openings, anniversary sales, and major in-store events
- Communicating and managing changes in company operational policies and procedures as directed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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