Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,800.00 - $65,400.00
Work Schedule
Standard Hours
Benefits
Professional training
Mentor support
Collaborative team environment
supportive leadership
Recurrent training
hybrid work schedule
Clear mission and values
Job Description
CSC is a global business, legal, and financial services company headquartered in Wilmington, Delaware, USA. With a rich history and a presence spanning over 140 jurisdictions across the Americas, Europe, Asia Pacific, and the Middle East, CSC employs more than 8,000 professionals dedicated to delivering knowledge-based solutions to clients around the world. Established as a leader in its industry, CSC is widely recognized as "the business behind business," providing vital support that enables organizations to operate efficiently, securely, and successfully in complex business and legal environments. This expansive global footprint and diverse workforce underscore CSC's commitment to innovation, client success,... Show More
Job Requirements
- 3-5+ years of experience in customer service or account management
- experience working with law firms, legal clients, or in a legal tech company
- exceptional communication skills
- ability to manage multiple high-priority tasks in a fast-paced environment
- strong technical aptitude
- problem-solving mindset
- familiarity with legal industry workflows and systems
- CRM or support software experience
Job Qualifications
- 3-5+ years of experience in customer service or account management, preferably in a B2B or professional services environment
- experience working with law firms, legal clients, or in a legal tech company is strongly preferred
- exceptional communication skills, both verbal and written, with a polished, professional demeanor
- ability to manage multiple high-priority tasks in a fast-paced environment
- strong technical aptitude with the ability to learn and support software platforms and tools
- problem-solving mindset with a client-first attitude
- familiarity with legal industry workflows, terminology, and systems such as document management, billing, case management is preferred
- CRM or support software experience like Salesforce, Zendesk, HubSpot is preferred
Job Duties
- serve as the primary point of contact for assigned large law firm accounts
- collaborate and assist in coordinating the client work among the client support team
- develop strong trusted relationships with legal administrators, attorneys, and CSC's cross-functional teams
- understand each client's business model, workflow, and service expectations to tailor support accordingly
- maintain high-touch personal presence with the client including regular phone calls and in-person visits as needed
- respond to inquiries and manage service requests through phone, email, and chat with urgency and care
- own complex issues from start to finish, coordinating with internal departments such as technical support, product, and billing to ensure timely resolution
- escalate critical client concerns appropriately while maintaining communication and managing expectations
- monitor client activity and identify potential issues or areas for improvement before they impact the client
- provide proactive outreach including usage reviews, system updates, and process enhancements
- assist with onboarding, product training, and best practice recommendations
- inform clients about other services that support their business needs
- maintain accurate records of client interactions, support tickets, and service milestones
- provide regular updates to account managers or client success teams on account health and risk indicators
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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