Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,250.00 - $70,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Disability insurance
Commuter Benefits
Job Description
Emerson College is a prestigious institution known for its commitment to the arts, communication, and the liberal arts education. Located in the heart of Boston, Emerson College fosters creativity and innovation through its diverse academic programs and vibrant community activities. The college is home to the Division of Office of the Arts, which functions as a pivotal hub for organizing and presenting various artistic performances and events on campus. This division plays a key role in enriching the cultural life of students, faculty, and the broader community by managing a range of venues and ticketed events. Emerson College is dedicated... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- 3 to 5 years of experience in box office management or event management
- 3 to 5 years of experience in customer service or client service roles
- Proficiency in using ticketing or Customer Relationship Management (CRM) software
- Experience with Spektrix ticketing software preferred
- Strong communication skills both written and verbal
- Ability to manage multiple tasks simultaneously
- Competency with Microsoft Office and Google Workspace
- Ability and willingness to learn new software
- Strong analytical skills with the ability to synthesize ticket sales trends and patron data
- Ability to work independently and as part of a team
- Capacity to maintain focus for long periods while sitting
- Willingness to work in a shared office environment with varying degrees of noise and foot traffic
Job Qualifications
- Bachelor's degree or qualified experience
- 3-5 years box office management or event management experience
- 3-5 years customer service or client service experience
- In-depth experience working with a robust ticketing or CRM platform, experience with Spektrix ticketing software preferred
- Experience in project management preferred
Job Duties
- Responsible for the creation and set up of all client-presented ticketed events within the ticketing system, including collecting event info, building the event in the ticketing system, creating seating maps, setting up discount codes, building ticket packages, designing price charts, and building and scheduling reporting
- Manage ticket inventory for all client-presented performances, including adjusting availability of seats on sale, advising on pricing and sales initiatives, strategically enacting price adjustments and re-scaling, and managing held inventory to ensure revenue is maximized
- Prepare ticketing staff for daily patron inquiries and event shifts by writing detailed event notes, event one-sheets, and managing Box Office internal wiki pages with event information, including new ticketing practices and policies, event-specific procedures and any relevant updates
- Hold responsibility for the operational success of ticketed client events and overall Box Office performance during those events, creating solutions proactively to address potential problems
- Allocate and manage inventory with third party vendors and ensure all inventory offered is recorded and sales are tracked appropriately
- Coordinate with client representatives and Guest Experience to implement seat filling strategies and devise solutions to resolve issues
- Create and send email correspondence to patrons, including pre-show emails and special patron communications, advising clients on communication strategies
- Field patron issues unresolved by front-line staff and handle ticketing needs of clients' marketing and community partners, donors, and VIPs while providing exceptional customer service
- Evaluate the financial and operational success of events and Box Office performance, compiling feedback to inform future event decisions
- Manage the Box Office relationship with all clients as the primary contact and support person
- Create and maintain Box Office resources for clients detailing patron-facing policies, ticketing practices, and available options
- Build and execute automated and manual sales and patron data reporting as requested by clients
- Audit and reconcile financial data after each client-presented production
- Plan and participate in discussions, learning, and projects to create an inclusive box office and theater-going experience
- Collaborate on the establishment and documentation of box office policies within the management team
- Perform all other assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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