Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
parking
Job Description
This job position is offered by a premier hotel and casino resort known for delivering luxury accommodations and exceptional guest services. The establishment provides a vibrant environment where entertainment, hospitality, and gaming converge, making it a sought-after destination for guests looking for high-end experiences. This employer prides itself on maintaining a professional atmosphere and fostering an environment where both guests and employees feel valued and respected. Their commitment to excellence is evident in the variety of services offered, including exclusive amenities for VIP guests, special event hosting, and premium hospitality management. The company operates with a strong focus on teamwork,... Show More
Job Requirements
- Minimum 1-3 years VIP/hotel reservations experience
- must be able to obtain and maintain appropriate Gaming License and Alcohol Awareness card
- flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate
- must be a minimum of 21 years of age
Job Qualifications
- Minimum 1-3 years VIP/hotel reservations experience
- excellent communication skills both written and oral
- must possess interpersonal skills to deal effectively with business contacts and team members at all levels of the company
- must possess a strong attention to detail and presentation skills
- proficient in Microsoft Office Products including Word, PowerPoint, Publisher, Outlook
- expert in Excel
- ability of complex reading, writing, math, and task completion skills
- must have clerical, compiling, analyzing, supervising, instructing, following instructions, influencing others, memorization, problem solving, independent judgment, and decision-making skills
- flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate
- must be a minimum of 21 years of age
Job Duties
- Support all daily operations for the VIP room
- work with Hotel Operations Training Manager to maintain and update all operational manuals
- review schedules and daily staffing for all areas under their direct supervision as well as coordinating all breaks
- oversee, review and evaluate reservations to ensure guests receive the appropriate offers and promotions
- update and modify reservations as needed
- monitor and mentor Team Member productivity and performance as directed by leadership
- provide coaching and discipline, if applicable
- assist in Special Events, as needed
- consistently greet guests courteously, adhere to dress code standards, and handle guest requests promptly to ensure the VIP Lounge remains welcoming and professional
- collaborate with all departments regarding guest needs
- ensure staff is informed of new communications, including policy updates, tournaments, promotions, and procedures
- assist with inventory management of required supplies and promotional items
- onboard and train all new hires on VIP Policies and Procedures
- act as liaison between the front desk, reservations and VIP, creating and maintaining open lines of communication
- coordinate with call center and the casino VIP coordinators on host bookings and reservations
- maintain effective working relationships with the Casino Marketing department to be the first point of contact for any concerns/problems that may arise in VIP
- work with Sales to support VIP-related needs for Sales clients
- assist with preparing and distributing nightly arrival lists and next-day no-show information to appropriate departments
- provide personalized service for casino guests
- know their preferences for services
- stay informed of all property and brand events, initiatives, products, and services focused on and/or relating to VIPs and other casino players
- fill in for all Hotel Operations positions, as needed
- review Restriction and Bookings with Director of Player Development and provide support as directed
- approve Free Play and Comp requests in the absence of the Director of Player Development
- help manage room and suite yield processes to ensure optimal placement of key players
- meet requirements of regular attendance in order to effectively complete job responsibilities in a timely manner
- any other duties as assigned within the scope of this position
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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