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Assistant Valet Manager - Jacksonville, FL
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Benefits
Medical insurance
Vision Insurance
Dental Insurance
401k plan
Paid Time Off
Paid training
Tuition Assistance
Job Description
Parking Management Company (PMC) is a nationally recognized leader in hospitality-focused parking services, headquartered in Nashville, Tennessee. Serving a broad range of industries including hotels, resorts, healthcare facilities, and event venues, PMC has established itself as a trusted provider known for seamless, high-touch parking and guest services. The company specializes in valet and self-parking management, shuttle services, event parking, and porter/bell services, focusing on delivering an exceptional hospitality experience that acts as an extension of its partners' customer service efforts. PMC's commitment to excellence and a guest-first mindset allows it to maintain long-term relationships with clients, ensuring their parking operations... Show More
Job Requirements
- High school diploma or GED
- Minimum one year supervisory and customer service or hospitality experience preferred
- Valid driver's license
- Clean motor vehicle record with no more than three moving violations in three years
- Ability to pass and maintain a clean background check
- Ability to work flexible hours including potential travel
- Strong communication skills
- Willingness to perform hands-on operational tasks
- Ability to maintain professional appearance and adhere to uniform standards
- Ability to handle confidential information responsibly
- Ability to lift moderate weights as needed
- Must be at least 18 years old
Job Qualifications
- High school diploma or general education degree (GED)
- Minimum of one year supervisory experience preferably in customer service or hospitality
- Prior experience or training in management or leadership is preferred
- Valid driver's license with a clean driving record
- Ability to pass and maintain a clean background check
- Strong communication and interpersonal skills
- Demonstrated ability to deliver exceptional guest service
- Analytical skills to interpret payroll and revenue data accurately
- Problem-solving skills to address operational inefficiencies
- Proficiency in standard workplace technology and software
- Ability to work both independently and collaboratively within a team environment
- Flexibility to work varied shifts and occasional travel
- Commitment to upholding company values and standards
Job Duties
- Provide hands-on guest service training to all associates, ensuring team members consistently meet or exceed PMC's guest service standards
- Monitor daily interactions to uphold a premium customer experience
- Supervise and coordinate all valet operations, ensuring safe and efficient vehicle parking and retrieval
- Take proactive steps to reduce guest claims and associate injuries through ongoing safety training
- Lead and support key HR functions including interviewing, hiring, onboarding, training, and performance management of associates
- Ensure associates comply with company service standards, uniform appearance, and discipline policies
- Maintain clear communication with associates and client contacts to anticipate and resolve operational concerns
- Conduct weekly audits of associate timecards and payroll data, addressing discrepancies and submitting accurate reports
- Assist with account revenue management by enforcing PMC's Revenue SOPs and proper reporting procedures
- Identify and develop high-potential associates through ongoing training and leadership development
- Serve as a key contact for urgent operational issues with on-call availability
- Oversee execution of company initiatives ensuring consistency and compliance
- Foster an inclusive and collaborative team culture focused on service excellence
- Participate in occasional travel and flexible work hours to support business needs
- Attend required staff meetings and complete assigned training modules promptly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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