Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.00 - $27.00
Work Schedule
Standard Hours
Benefits
PTO
Hotel and restaurant discounts
Health Insurance
Vision Insurance
Dental Insurance
401(k) Plan with Matching Contributions
Paid holidays
short-term disability
long-term disability
Referral bonuses
flexible spending accounts
Job Description
Archer Hotel Napa is a wine-country-chic boutique hotel located in the heart of downtown Napa. Featuring 183 luxurious guest rooms and balcony-clad suites, the hotel offers an extraordinary guest experience with expansive amenities including a sixth-floor rooftop with the Sky & Vine Rooftop Bar, a Whiskey Bar, Water Deck, Rooftop Spa, and Fitness Studio. Dining is exceptional at the celebrated Charlie Palmer Steak located on the first floor. The hotel features a versatile 22,111 square feet of indoor and outdoor meeting and event space suitable for a variety of special occasions and business meetings. Archer Hotel Napa is recognized with... Show More
Job Requirements
- Capable of exerting up to 40 pounds of force occasionally
- Capable of standing for an entire shift or for an extended amount of time
- Capable of reaching overhead utilizing both hands leaning over stooping and kneeling
- Eager to be part of a great work culture and team
- A plus: practiced with six months' related experience in hospitality or a service industry
- Comfortable following directions guidelines and work objectives
Job Qualifications
- High school diploma or equivalent
- Previous hospitality or customer service experience preferred
- Leadership or supervisory experience desirable
- Excellent communication skills both oral and written
- Ability to manage and motivate a team effectively
- Strong organizational capabilities
- Knowledge of cash handling and payroll processes
- Familiarity with hotel operations and guest service principles
- Ability to remain calm under pressure and in emergency situations
- Basic computer proficiency
- Positive attitude and a service-oriented mindset
Job Duties
- Organize and oversee daily valet operations ensuring smooth workflow and efficient service
- Delegate tasks to the valet team and inspect completion at end of each shift
- Ensure all employees check out with manager prior to departure to confirm proper handover and task completion
- Provide timely feedback to team members to support performance and development
- Create and maintain staff schedules while adhering to budget guidelines
- Approve or decline time-off requests
- Oversee room deliveries schedule assignments and accurately log information for proper processing of guest accounts and employee payouts
- Manage payroll processes for the valet team
- Conduct weekly one-on-one meetings with Valet Supervisors to review performance and progress
- Maintain uniforms and name tags including order manage inventory and ensure daily compliance with appearance standards
- Maintain high standards and aesthetics for valet workstation entrance and lobby areas
- Communicate with management during peak times to request additional support at the front
- Understand and enforce all cash handling and Valet Tips Policies
- Monitor staffing levels to ensure appropriate coverage for business demand
- Ensure that team members have current knowledge of hotel products services pricing and policies and familiarity of the local area
- Check all hotel guests in and out in a confident professional and personalized manner
- Communicate effectively both orally and in writing to provide clear direction to staff
- Comply with LodgeWorks standards and regulations to encourage safe and efficient hotel operations
- Use hotel communication tools to log and notify fellow associates and supervisors of pertinent information
- Remain calm and alert especially during emergency situations and or heavy hotel activity serving as a role model for the team and other associates know and communicate hotel emergency procedures inform and assist guests in emergencies
- Administer counseling and discipline to team members as necessary and provide training and recognition to employees at all levels to maintain a team-oriented environment
- Assist in recruiting manage train and develop the Valet Team
- Motivate and celebrate Team Member Success
- Analyze generate reports and communicate information to employees and appropriate departments
- Assist in monitoring and assessing service and satisfaction trends evaluate and address issues and make improvements accordingly
- Maintain good communication and working relationships with all departments
- Meet or exceed budgeted profit goals and maintain labor efficiency ratios to ensure excellent guest service and cost-effectiveness
- Comply with local and LodgeWorks hotel security fire regulations and all health and safety policies
- Maintain accuracy and thoroughness of various reporting requested on a daily weekly and monthly basis
- Engage with guests and follow up to ensure complete resolution respond to guest feedback looking at such as an opportunity to build guest satisfaction
- Maintain a high level of confidentiality
- Implement changes that could improve service and increase operational efficiency
- Assist in any other task or duties as requested by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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