Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,000.00 - $45,000.00
Work Schedule
Standard Hours
Flexible
On-call
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401k
Paid Time Off
Paid training
Tuition Assistance
Bonus opportunities
internal leadership development program
Nationwide discounts
Military Friendly employer
Job Description
Parking Management Company (PMC) is a nationally recognized provider of parking services headquartered in Nashville, Tennessee. Specializing in offering hospitality-focused parking solutions, PMC operates across numerous states and caters to a wide array of industries including hotels, resorts, healthcare facilities, restaurants, residential communities, and event venues. Renowned for its white-glove, customer-first approach, PMC prides itself on seamlessly integrating parking services into the overall hospitality experience. This ensures both partners and their guests receive exceptional service with professionalism and care. PMC’s extensive portfolio of offerings includes valet and self-parking management, shuttle transportation, event parking, and porter/bell services, all designed to enhance... Show More
Job Requirements
- High school diploma or general education degree GED
- Minimum 1 year previous supervisory and customer service or hospitality experience preferred
- Valid driver’s license and reliable transportation
- Motor vehicle record with no more than three moving violations in three years
- Pass and maintain clean background check
- Ability to work flexible hours and occasional travel
- Strong communication and interpersonal skills
- Ability to analyze and resolve complex issues
- Capability to perform physical tasks including lifting moderate weights
- Use of personal cell phone for work-related communication
- Completion of required training and attendance at meetings
- Flexible and responsive to evolving business needs
Job Qualifications
- High school diploma or GED
- Minimum 1 year supervisory and related customer service or hospitality experience preferred
- Management leadership training certifications or business education preferred
- Valid driver’s license with acceptable motor vehicle record
- Ability to pass and maintain a clean background check
- Excellent guest service and communication skills
- Strong analytical and problem-solving abilities
- Ability to work flexible hours including occasional travel
- Proficient in using computers and related technology
- Ability to lift moderate weights and work in indoor and outdoor environments
- Commitment to professional appearance and service standards
Job Duties
- Provide hands-on guest service training to all associates ensuring team members meet or exceed guest service standards
- Supervise and coordinate all valet operations ensuring safe and efficient vehicle parking and retrieval
- Lead and support interviewing hiring onboarding training and performance management of associates
- Ensure associates uphold service standards maintain professional appearance and deliver high-quality guest experience
- Maintain communication with associates and client contacts addressing operational concerns and resolving customer service issues
- Conduct weekly audits of associate timecards tips minimum wage adjustments and vehicle counts
- Assist with account revenue management ensuring all shifts follow revenue SOPs
- Identify and develop high-potential associates providing ongoing training and leadership development
- Serve as key contact for urgent operational issues providing on-call support
- Oversee execution of company initiatives ensuring consistency compliance and alignment with strategic goals
- Involve staff in planning decision-making and process improvement while maintaining responsibility for team performance
- Attend required meetings and complete training modules
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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