Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $85,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Career Development
Mentorship Program
Job Description
Lewis Cellars is a prestigious luxury winery located in Napa Valley, renowned for crafting bold and opulent reds alongside seductive Chardonnays. With over 30 years of excellence, the winery has garnered international acclaim, including Wine Spectator's Wine of the Year award in 2016 for its Cabernet Sauvignon. As part of The Wonderful Wines portfolio, which also includes JUSTIN Vineyards & Winery and Landmark Vineyards, Lewis Cellars is committed to delivering exceptional wine experiences that emphasize the journey from grape to glass. Newly opening its redesigned estate in the historic Stags Leap District of Napa Valley, Lewis Cellars offers a lavish... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum of 3 years in luxury hospitality
- At least 1 year in supervisory or management roles
- Experience in a tasting room, hotel, restaurant, or retail setting
- Excellent sales and customer service skills
- Strong leadership and team development abilities
- Ability to work weekends, evenings, and holidays
- Level I Sommelier certification or willingness to obtain
- Proficiency with P&L and labor planning
- Strong communication and interpersonal skills
- Flexibility and adaptability to changing priorities
- Proven ability to manage operations and staff
- Passion for wine and hospitality
Job Qualifications
- 3+ years of luxury hospitality experience in a tasting room, hotel, restaurant, or retail setting
- wine industry experience preferred
- Previous experience in a MICHELIN, Forbes 5-Star, or AAA 5-Diamond setting
- Minimum of 1 year of supervisory or management experience, including responsibility for building, training, and mentoring high-performing teams
- Proven track record of driving sales and achieving revenue targets with a focus on upselling and cultivating long-term client relationships
- Knowledge of opening a new outlet or service location is highly desirable
- Availability to work weekends, evenings, and holidays as needed
- Level I Sommelier or willingness to get a Level I or WSET Level 2 (with company sponsorship)
- Ability to establish direction, obtain commitment, and execute appropriate management processes
- Strong understanding of P&L and labor planning, with the ability to perform technical calculations, manage budgets, and analyze data using spreadsheets and charts
- Bachelor’s or equivalent experience and prior experience developing, hiring, and building up a team
- Strong team player with the ability to work independently and adapt to changing priorities
- Proven success working with others, excellent communication skills, and ability to relate to people at all levels to educate and serve as a mentor
- Must possess a "big picture" perspective and be well-versed in administrative, property management, and point-of-sale systems
Job Duties
- Provide on-the-floor leadership to maintain the flow of operations in all areas of the Lewis tasting room
- Create memorable guest experiences and service standards to maintain the brand's reputation for excellence, ensuring service delivery stays above 98% and meets departmental KPIs
- Motivate, coach, and develop staff to achieve or exceed established targets
- Enforce company policies and standard operating procedures (SOP)
- Collaborate with other departments to promote Lewis Cellars's brands and products
- Supervise tasting room staff, provide direction, and delegate responsibilities as needed
- Manage staff scheduling, timecards, performance reviews, employee development, and employee safety
- Oversee Tasting Room team incentives to meet plans and maximize team effectiveness
- Lead the winery outreach program and schedule Tasting Room Staff accordingly for outreach winery support
- Monitor progress goals and provide reports to senior leadership
- Partner with the Inventory Manager and Operations Manager to determine tasting menus, and create or update other menus based on inventory and wine menu
- Resolve guest concerns/complaints using good judgment and tact
- Facilitate and promote good communication between all departments (Hospitality, Marketing, Wine Society, Accounting, Production, Housekeeping, etc.)
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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