Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $85,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Career advancement opportunities
Employee wellness programs
Job Description
Lewis Cellars is an iconic luxury winery located in Napa Valley, renowned for its bold and opulent reds and seductive Chardonnays. With over 30 years of excellence, Lewis Cellars has earned its place among the finest wines in the region, capturing the attention of wine connoisseurs and professionals alike. Notably, it received Wine Spectator's Wine of the Year award in 2016 for its exceptional Cabernet Sauvignon. As part of The Wonderful Company portfolio, alongside JUSTIN Vineyards & Winery and Landmark Vineyards, Lewis Cellars is dedicated not only to crafting world-class wines but also to building a culture of sustainability, community... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- minimum 3 years of luxury hospitality experience
- at least 1 year of supervisory or management experience
- availability to work weekends, evenings, and holidays
- knowledge of the wine industry preferred
- excellent communication and leadership skills
- ability to manage staff and operations effectively
- proficiency with P&L management and labor planning tools
- willingness to obtain Level I Sommelier or WSET Level 2 certification
- strong customer service and sales orientation
- ability to handle guest concerns tactfully
- flexibility to work varied shifts
Job Qualifications
- 3+ years of luxury hospitality experience in a tasting room, hotel, restaurant, or retail setting
- wine industry experience preferred
- previous experience in a MICHELIN, Forbes 5-Star, or AAA 5-Diamond setting
- minimum of 1 year of supervisory or management experience, including responsibility for building, training, and mentoring high-performing teams
- proven track record of driving sales and achieving revenue targets with a focus on upselling and cultivating long-term client relationships
- knowledge of opening a new outlet or service location is highly desirable
- availability to work weekends, evenings, and holidays as needed
- Level I Sommelier or willingness to get a Level I or WSET Level 2 (with company sponsorship)
- ability to establish direction, obtain commitment, and execute appropriate management processes
- strong understanding of P&L and labor planning, with the ability to perform technical calculations, manage budgets, and analyze data using spreadsheets and charts
- bachelor’s or equivalent experience and prior experience developing, hiring, and building up a team
- strong team player with the ability to work independently and adapt to changing priorities
- proven success working with others, excellent communication skills, and ability to relate to people at all levels to educate and serve as a mentor
- must possess a big picture perspective and be well-versed in administrative, property management, and point-of-sale systems
Job Duties
- Provide on-the-floor leadership to maintain the flow of operations in all areas of the Lewis tasting room
- create memorable guest experiences and service standards to maintain the brand's reputation for excellence, ensuring service delivery stays above 98% and meets departmental KPIs
- motivate, coach, and develop staff to achieve or exceed established targets
- enforce company policies and standard operating procedures
- collaborate with other departments to promote Lewis Cellars's brands and products
- supervise tasting room staff, provide direction, and delegate responsibilities as needed
- manage staff scheduling, timecards, performance reviews, employee development, and employee safety
- oversee Tasting Room team incentives to meet plans and maximize team effectiveness
- lead the winery outreach program and schedule Tasting Room Staff accordingly for outreach winery support
- monitor progress goals and provide reports to senior leadership
- partner with the Inventory Manager and Operations Manager to determine tasting menus, and create or update other menus based on inventory and wine menu
- resolve guest concerns/complaints using good judgment and tact
- facilitate and promote good communication between all departments (Hospitality, Marketing, Wine Society, Accounting, Production, Housekeeping, etc.)
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter