Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $28.13
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
wellness programs
flexible scheduling
Job Description
SoulCycle is a purpose-driven company committed to redefining health and happiness through a mind-body-soul experience that transcends the boundaries of a traditional workout. Established as a leader in the fitness and wellness industry, the company is more than just a cycling studio; it is a vibrant community built on the core values of love, respect, acceptance, and unparalleled hospitality. These values come to life through every ride, every relationship formed, and every interaction that occurs within the SoulCycle family. As a company, SoulCycle prides itself on inclusivity, fostering an open and diverse environment where each unique individual is embraced and... Show More
Job Requirements
- Legal right to work in the United States
- Must be able to work flexible hours including weekends and holidays
- Prior experience managing a team or studio environment
- Excellent communication skills
- Ability to handle high pressure situations with confidence
- Commitment to upholding company core values and culture
- Proficiency with scheduling and operational software is preferred
- High school diploma or equivalent
- Ability to remain solution oriented in challenging situations
Job Qualifications
- Proven experience in team leadership or management
- Strong interpersonal and communication skills
- Demonstrated ability to manage conflicts effectively
- Experience in customer service or hospitality roles
- Strong organizational and planning skills
- Ability to adapt to change and embrace new processes
- Passion for health, wellness, and community building
- Experience in retail management is a plus
- Ability to develop and execute business plans
Job Duties
- Foster the SoulCycle community and culture in your studio
- Set the weather in your studio so your studio team loves to come to work
- Build and foster relationships in your studio, with your instructors and local community
- Proactively identify and address conflicts within your studio
- Acknowledge your studio team's wins and show gratitude
- Be open to, embrace and manage change within your studio and your studio team
- Provide in the moment support to your team to ensure that all rider requests are addressed
- Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values
- Confidently manage conflict in high pressure situations
- Develop meaningful relationships and connections with your studio's riders
- Be an expert on studio specific and company-wide operational procedures and policies
- Seamlessly transition yourself, team, and studio to new ways of working and processes
- Develop and maintain schedules to ensure that all operating processes are completed
- Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
- Set priorities to ensure all deadlines are met
- Develop checklists and operational schedules to ensure that all aspects of the facility are maintained
- Be future oriented with a strong ability to plan for projects
- Demonstrate the ability to manage your own schedule, prioritize and meet business critical deadlines, and complete projects under pressure
- Support your Studio Manager in developing business plans to reach and exceed your ridership and retail goals
- Support your Studio Manager in ensuring that all company-wide initiatives are executed in your studio
- Develop a holistic retail sales plan that encompasses your studio's retail goals
- Work alongside the retail team to identify opportunities to grow your studio's retail business
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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