Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $20.50
Work Schedule
Standard Hours
Benefits
Paid Time Off
Health Insurance
Vision Insurance
Dental Insurance
401(k)
employee discount
Monthly store sales bonuses
Job Description
Lids Sports Group is a leading licensed sports retailer in North America, recognized for its extensive offering of fan and fashion-oriented headwear and apparel. The company operates more than 1,200 locations domestically and over 50 internationally, including specialty concept stores representing major leagues such as the NBA, NHL, MLB, and global brands like Paris Saint-Germain. Headquartered in Indianapolis, IN, Lids has built a dynamic retail presence that combines official licensed merchandise from collegiate and professional sports teams with collaborations with top brands like Nike, New Era, Adidas, and Mitchell & Ness. In recent years, Lids has expanded its cultural footprint... Show More
Job Requirements
- High school diploma or equivalent
- One year relevant retail experience
- Ability to produce sales results while minimizing loss
- Strong interpersonal skills
- Ability to communicate verbally in a clear professional manner
- Ability to operate a computer and related software programs
- Ability to lift up to 50 pounds
- Ability to climb a ladder and work with hands overhead
- Ability to stand for up to 100% of the work time
- Ability to work unsupervised
Job Qualifications
- High school diploma or equivalent
- One year relevant retail experience
- Established ability to produce sales results while minimizing loss
- Strong interpersonal skills
- Ability to communicate verbally in a clear professional manner
- Ability to operate a computer and related software programs
- Ability to lift up to 50 pounds
- Ability to climb a ladder and work with hands overhead
- Ability to stand for up to 100% of the work time
- Ability to work unsupervised
Job Duties
- Act as manager on duty for any employee scheduling issues, customer complaints, etc. when store manager is not present
- Manage store associates through thorough use of LIDS training programs, goal setting (for sales and tasks), and regular follow up when store manager is not present
- Administer the progressive steps of discipline to include verbal and written warning in the absence of the store manager
- Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall
- Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids brand standards (e.g. company dress code, etc.)
- Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the store manager is not present
- Participate in LIDS training programs, adhere to set goals (for sales and tasks) and regular follow up
- Assist in recruiting and training store personnel on proper store operations and procedures
- Encourage store associates’ direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property
- Lead, execute and assist Selling 101 strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service
- Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to "make it right" for customers
- Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store through employee education
- Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness
- Maintain a professional appearance consistent with Company Dress Code Policy
- Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ)
- Understand and adhere to Policies & Procedures Manual to maintain a safe work environment
- Maintain store technology and equipment - MPOS, Lids Custom, etc. - by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed
- Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies
- Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops
- Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy
- Open and close the store as required following the procedures per the Operations P&P Manual
- Protect company assets within guidelines of LIDS retail policies
- Assist in preparation of store work schedules that provide proper store coverage and are within the company guidelines for wage control
- Follow all policies to accurately manage store inventory including receiving, transferring, completing price change and conducting product counts
- Strategically organize the backroom to maximize efficiency, including arranging product / supplies to optimize space and productivity
- Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes
- Maintain the look and feel of the store through day-to-day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes)
- Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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