Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.00 - $42.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Paid Weekly
Full time hours
associate discounts
Health Insurance
Dental Insurance
Vision Insurance
401k
Tuition Assistance
Career pathing
development opportunities
Job Description
PetSmart is a leading specialty retailer focused on providing exceptional products, services, and solutions for pets and pet parents. Established with a passion for animals, PetSmart has grown to become a trusted name in the pet industry, operating numerous stores across the United States and Canada. The company emphasizes a culture built around love for pets and dedication to its employees, fostering an environment where associates are empowered, supported, and encouraged to grow both personally and professionally. With more than 50,000 associates, PetSmart prides itself on being more than just a pet retailer — it is a community that values... Show More
Job Requirements
- Over 18 years of age
- Ability to stand, walk, climb ladders, lift up to 50 pounds individually and more with assistance
- Experience in retail leadership or customer service
- Availability for flexible scheduling including evenings, weekends, and holidays
- Effective communication skills
- Proficiency with computer systems
- Willingness to uphold company policies and ethics
- Ability to work in environments with live animals and moderate noise
Job Qualifications
- 3-5 years of retail leadership or customer-focused experience
- Full time availability including evenings, weekends, and holidays
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to react under pressure and maintain composure
- Strong organizational skills and attention to detail
Job Duties
- Participates in recruiting, interviewing, hiring, coaching, and terminating associates
- Facilitates associate development including reviews, recognition, team events, labor management, training, onboarding, mentoring, succession planning, and coaching
- Addresses and administers associate complaints and grievances
- Prioritizes, delegates, and validates daily tasks to meet business and pet parent needs
- Leads and coaches associates on proper processes for pet safety and health
- Coordinates staffing coverage for pivotal store areas
- Communicates company information and priorities to associates
- Leads the associate and pet parent experience ensuring pets are safe and healthy
- Manages pet parent concerns across multiple channels
- Assists with reservations for services such as hotels, salons, and training
- Oversees PetSmart services including salon, training, hotel, day camp, live pet sales, and adoptions
- Evaluates operations to continuously improve experiences and services
- Manages store events and marketing efforts
- Maintains store standards and ensures compliance with policies and code of ethics
- Conducts monthly Services Walks to validate policy execution
- Takes immediate action when sick or injured pets are identified
- Shares responsibility for store opening and closing procedures
- Drives business growth and holds associates accountable for sales and shrink targets
- Manages expenses including labor and supplies
- Collaborates with home office partners to manage work orders and purchase card allocations
- Works with services associates on productivity and scheduling
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: