Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $40.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Weekly
Full time hours
associate discounts
Medical insurance
Dental Insurance
Vision Insurance
401k
Tuition Assistance
Career pathing
development opportunities
Job Description
PetSmart is a leading retail company committed to providing top-quality products and services for pets and their owners. With a presence across numerous locations, PetSmart caters to the needs of a diverse range of pets including dogs, cats, birds, fish, reptiles, and small animals. The company is recognized for its comprehensive approach to pet care, offering a blend of specialized products, grooming, training, and boarding services. PetSmart’s mission is centered on delivering exceptional experiences to pet parents while fostering a positive and supportive work environment for its associates. The company emphasizes values such as unconditional love and unity, which are... Show More
Job Requirements
- High school diploma or equivalent
- 3-5 years of retail leadership or customer service experience
- Full time availability including evenings, weekends, and holidays
- Ability to work in a fast-paced retail environment
- Strong communication skills
- Ability to lead and manage teams
- Proficiency in computer applications
- Ability to handle multiple priorities
- Physical ability to frequently lift and move up to 50 pounds
- Must be over the age of 18 as required by law
Job Qualifications
- 3-5 years of retail leadership or experience in a customer-focused environment
- Full time availability with flexibility to work evenings, weekends, and holidays
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to maintain composure under pressure
- Strong organizational skills and attention to detail
Job Duties
- Participates in recruiting, interviewing, hiring, coaching, and terminating associates
- Facilitates the associate experience and supports associate development through reviews, recognition, training, onboarding, mentoring, succession planning, and coaching
- Addresses and administers associate complaints and grievances
- Prioritizes, delegates, and validates daily tasks for associates
- Leads and coaches associates on proper processes to ensure pet safety and health
- Coordinates staffing coverage for pivotal store areas
- Communicates company information and priorities to associates
- Leads the pet parent experience and oversees pet care safety
- Manages reservations for services like grooming, training, and boarding
- Oversees PetSmart services including salon, training, hotel, day camp, live pet sales, and adoption events
- Evaluates and improves store operations and services
- Manages store events and marketing efforts
- Maintains store standards and compliance with policies and ethics
- Conducts monthly service walks to ensure proper execution of procedures
- Acts promptly when a sick or injured pet is identified
- Shares responsibility for store opening and closing procedures
- Drives business growth and holds associates accountable for meeting sales and shrink targets
- Manages store expenses including labor and supplies
- Collaborates with corporate partners on store work orders and purchase card allocation
- Works with services associates on productivity and scheduling
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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