Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $40.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Weekly
Full time hours
associate discounts
Health Insurance
Dental Insurance
Vision Insurance
401k
Tuition Assistance
Career pathing
development opportunities
Job Description
PetSmart is a leading specialty retailer dedicated to the health and well-being of pets and their families across the United States, Canada, and Puerto Rico. With a mission to provide exceptional service and products for all kinds of pets, PetSmart operates with a strong commitment to customer satisfaction, employee welfare, and community involvement. The company fosters a culture of unconditional love, inspired by the bond between pets and their owners, focusing on unity and inclusivity among its workforce. Known for being more than just a pet supply store, PetSmart is a place where associates are celebrated in their authentic selves... Show More
Job Requirements
- High school diploma or equivalent
- 3-5 years retail leadership or equivalent customer service experience
- Full time availability including evenings, weekends, and holidays
- Ability to communicate effectively using written and verbal skills
- Proficiency in computer applications
- Ability to work under pressure while maintaining composure
- Strong organizational and detail-oriented skills
- Must be able to stand, walk, climb ladders, and lift up to 50 pounds frequently
- Must be over the age of 18
- Willingness to work in a busy retail environment with exposure to pets and noise
Job Qualifications
- 3-5 years retail leadership or customer-focused environment experience
- Full time availability with flexible schedule including evenings, weekends, and holidays
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to maintain composure under pressure
- Strong organizational skills and attention to detail
Job Duties
- Participates in recruiting, interviewing, hiring, coaching, and terminating associates
- Facilitates associate experience and development including reviews, recognition, and coaching for growth
- Addresses and administers associate complaints and grievances
- Prioritizes, delegates, and validates daily tasks to meet business and pet parent needs
- Leads associate and pet parent experience ensuring pet safety and health
- Responds to pet parent concerns through telephone, in person, or online channels
- Oversees PetSmart services including salon, training, hotel, day camp, live pet sales, and adoptions
- Evaluates operations to continuously improve experience and services
- Maintains store standards and ensures compliance with policies, procedures, and code of ethics
- Drives business growth by managing sales, shrink, labor, and expenses
- Coordinates with home office for work orders and purchase card allocations
- Works with services associates on productivity and scheduling
- Shares responsibility for store opening and closing procedures
- Conducts monthly service walks to ensure policy execution
- Takes immediate action for sick or injured pets
- Recognizes and celebrates associate engagement
- Communicates company information and priorities effectively
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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