Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $40.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Weekly
Full time hours
associate discounts
Health Insurance
Dental Insurance
Vision Insurance
401k
Tuition Assistance
Career pathing
development opportunities
Job Description
PetSmart is a leading pet specialty retailer dedicated to providing everything needed for pets and the people who love them. The company is well-known for its commitment to the unconditional love for pets and values a workplace culture that supports its employees with the same passion and dedication. With over 50,000 associates across various locations, PetSmart fosters a collaborative and inclusive environment that celebrates diversity and promotes personal growth. Known for offering everything from pet products to services like grooming, training, hotels, and adoption events, PetSmart aims to deliver exceptional customer experiences while ensuring the health and safety of all... Show More
Job Requirements
- Bachelor’s degree preferred but not required
- 3-5 years of retail leadership or relevant experience
- full time availability with flexible scheduling
- ability to work evenings, weekends, and holidays
- proficiency with computer applications
- excellent communication skills
- ability to handle pressure calmly
- strong organizational and leadership skills
- must be over 18 years old
- capable of lifting up to 50 pounds frequently and team lifting over 100 pounds when necessary
Job Qualifications
- 3-5 years of retail leadership or customer-focused experience
- full time availability with flexibility to work evenings, weekends, and holidays
- proficiency in computer applications
- strong written and verbal communication skills
- ability to maintain composure under pressure
- strong organizational skills and attention to detail
Job Duties
- Participates in recruiting, interviewing, hiring, coaching, and terminating associates
- facilitates associate development, including reviews, recognition, mentoring, and succession planning
- addresses and administers associate complaints and grievances
- prioritizes, delegates, and validates daily tasks for associates
- leads and coaches associates on pet safety and health processes
- coordinates staffing coverage for store experience activities
- communicates company priorities to associates
- leads the associate and pet parent experience at all levels
- responds to general and escalated pet parent concerns
- assists with reservations in hotels, salons, and training
- oversees PetSmart services, live pet sales, and adoptions
- evaluates operations for continuous improvement
- manages store events and marketing
- maintains store standards and compliance
- conducts monthly services walks
- takes immediate action for sick or injured pets
- shares store opening and closing responsibilities
- drives business growth and holds associates accountable for sales and shrink targets
- manages labor and supply expenses
- liaises with home office partners for store work orders and purchases
- works with service associates on productivity and scheduling
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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