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Assistant Store Manager (Bilingual)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Comprehensive new hire program
Robust learning management system
Cross brand training
Key Holder Program
performance-based career advancement
Educational Reimbursement Program
Medical insurance
telemedicine
Medical spending account options (HSA/FSA)
Traditional 401(k) and Roth 401(k) Retirement plan with company match
Company-Sponsored Life and AD&D Insurance
Dental Insurance
Vision Insurance
short-term and long-term disability plans
Supplemental Life and AD&D Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
ID theft protection
Legal services program
Pet insurance
Mental Health Resources
Life coaching
Employee assistance program
Discount Marketplace
Paid Time Off
Job Description
Community Choice Financial Family of Brands is one of the largest consumer specialty finance organizations in the United States, operating over 1,500 brick-and-mortar stores across 24 states and providing online financial products in 20 states. The company is dedicated to empowering customers by offering short-term financial services that meet urgent financial needs. As a multifaceted finance company, Community Choice Financial emphasizes community involvement, customer service excellence, and investment in employee growth. They have been honored with numerous accolades, including being named a Military Friendly Employer and Top Employer for Hispanic and Latino communities, highlighting their commitment to diversity and inclusion.Show More
Job Requirements
- Bilingual (English/Spanish)
- A high school diploma or equivalent
- Minimum one year's experience in customer service, sales, or retail
- At least 3 months of supervisory, key holder, or relevant leadership experience
- Excellent verbal and written communication skills
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
- Background check required
- The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time
- moving and transporting up to 25 pounds
- moving inside and outside of the store
- and operating mechanical controls, such as a keyboard
Job Qualifications
- Bilingual (English/Spanish)
- A high school diploma or equivalent
- Minimum one year's experience in customer service, sales, or retail
- At least 3 months of supervisory, key holder, or relevant leadership experience
- Excellent verbal and written communication skills
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
- Background check required
- The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time
- moving and transporting up to 25 pounds
- moving inside and outside of the store
- and operating mechanical controls, such as a keyboard
Job Duties
- Maximize customer success by offering financial services that fit their needs
- Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products
- Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty
- Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts
- Maintain customer information in the point of sale (POS) system with accuracy and integrity
- Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures
- Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing
- Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
- Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations
- Help conduct store audits, create reports, and compile financial data to further ensure compliance
- Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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