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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $47,000.00 - $1.00
Work Schedule
Standard Hours
Benefits
Medical Plans
Health Reimbursement Account
Dental plans
vision plan
401k
Life insurance
Employee assistance program
Paid Time Off
Paid holidays
Job Description
Goodwill of Central and Northern Arizona (GCNA) is a nonprofit organization dedicated to empowering individuals, strengthening families, and building stronger communities by providing no-cost career development, training, and education services. With an entrenched presence throughout the Central and Northern Arizona regions, GCNA operates multiple retail store locations which play a critical role in funding their mission of ending unemployment. These stores serve as community hubs where donors contribute goods that are then processed, managed, and sold by skilled teams to generate revenue supporting Goodwill's social programs. GCNA's commitment to inclusivity, diversity, and community engagement is reflected in their core values... Show More
Job Requirements
- High school diploma, GED, or equivalent work experience
- One-year work experience in retail management
- One-year customer service experience
- Proficient in Microsoft Office Suite
- Ability to pass a background check and drug screen where applicable
- Ability to speak and read English proficiently
Job Qualifications
- High school diploma, GED, or equivalent work experience
- One-year work experience in retail management required
- One-year customer service experience required
- Proficient in Microsoft Office Suite
- Ability to pass a background check and drug screen where applicable
- Ability to speak and read English proficiently
Job Duties
- Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production
- Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets
- Ensures payroll costs and operating costs are managed to budget
- Ensures Team Members deliver excellent customer service to donors and customers
- Works to de-escalate customer situations while finding an appropriate solution
- Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately
- Partners with community businesses and organizations to promote Goodwill mission
- Serves as a Goodwill ambassador to the community
- Leads the day-to-day operations of the sales floor
- Ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities
- Acts as a key holder for the store, closing shift manager, and backup to the Store Manager
- Processes complex sales transactions, including customer returns
- Ensures that Team Members are operating per company standards and procedures
- Travels to other GCNA locations to assist other stores and attend personal training and development classes
- Transfers to different stores as needed due to business demands
- Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance
- Builds a high-performing team
- Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members
- Plays critical role in driving company culture change efforts and change management processes
- Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation
- Performs other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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