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Insomnia Cookies logo

Assistant Store Manager

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $20.00 - $22.00
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Work Schedule

Standard Hours
Flexible
Day Shifts
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Benefits

competitive pay
bonus eligibility
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
Paid vacation
wellness days
Career Development
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Job Description

Insomnia Cookies, founded by then-student Seth Berkowitz in a college dorm room, has evolved over 20 years into a beloved bakery and delivery brand known for its warm, delicious cookies available all day and late into the night. The company boasts an expanding footprint with over 300 stores globally and a flagship experiential "sweet-easy" concept in Philadelphia, Pennsylvania, where it is headquartered. In addition to its bakery locations, Insomnia Cookies has a rapidly growing nationwide shipping and gifting portfolio, revolutionizing the cookie industry by continuously imagining what's possible. As a company, it values operational excellence, team development, and a fun,... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum of 1 year leadership experience in restaurant, retail, or hospitality operations
  • Ability to work flexible hours including nights, weekends, and holidays
  • Demonstrated ability to manage multiple tasks and priorities simultaneously
  • Strong organizational and interpersonal skills
  • Ability to stand for extended periods and perform physical tasks associated with bakery operations
  • Reliable transportation to the New Haven store location

Job Qualifications

  • 1+ year leadership experience in restaurant, retail, or hospitality operations
  • Strong operational discipline and attention to detail
  • Ability to coach and develop hourly team members
  • Comfortable working in fast-paced, high-volume environments
  • Ability to perform all bakery roles during peak business periods
  • Strong communication and problem-solving skills

Job Duties

  • Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
  • Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
  • Support ordering, inventory accuracy, and shrink control
  • Assist in schedule creation and labor execution to meet operational targets
  • Support recruiting, interviewing, onboarding, and training of new staff
  • Deliver consistent coaching and real-time performance feedback
  • Hold team members accountable to standards while reinforcing a growth mindset culture
  • Ensure onboarding and training programs are executed to company standards
  • Manage bakery operations independently in the absence of the BOM
  • Model urgency, accountability, and operational discipline
  • Partner with BOM and Area leadership to identify operational gaps and implement solutions
  • Maintain continuity of operations during leadership transitions or staffing shortages
  • Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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