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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Standard Hours
Night Shifts
Benefits
competitive pay
bonus eligibility
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
Paid vacation
wellness days
Career development pipeline
Free cookies
fun team culture
Job Description
Insomnia Cookies is a rapidly growing, innovative bakery and delivery company founded by Seth Berkowitz in a college dorm room. Over the course of 20 years, it has evolved from a small startup to a beloved global brand with over 300 stores worldwide. The company is best known for its warm, delicious cookies delivered late into the night, creating a unique and convenient experience for cookie lovers. Headquartered in Philadelphia, Pennsylvania, Insomnia Cookies offers a flagship "sweet-easy" concept bakery that combines quality baked goods with exceptional customer service. The company is also expanding its nationwide shipping and gifting portfolio, revolutionizing... Show More
Job Requirements
- 1+ year leadership experience in restaurant, retail, or hospitality operations
- Strong operational discipline and attention to detail
- Ability to coach and develop hourly team members
- Comfortable working in fast-paced, high-volume environments
- Ability to perform all bakery roles during peak business periods
- Strong communication and problem-solving skills
Job Qualifications
- 1+ year leadership experience in restaurant, retail, or hospitality operations
- Strong operational discipline and attention to detail
- Ability to coach and develop hourly team members
- Comfortable working in fast-paced, high-volume environments
- Ability to perform all bakery roles during peak business periods
- Strong communication and problem-solving skills
Job Duties
- Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
- Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
- Support ordering, inventory accuracy, and shrink control
- Assist in schedule creation and labor execution to meet operational targets
- Support recruiting, interviewing, onboarding, and training of new staff
- Deliver consistent coaching and real-time performance feedback
- Hold team members accountable to standards while reinforcing a growth mindset culture
- Manage bakery operations independently in the absence of the BOM
- Model urgency, accountability, and operational discipline
- Partner with BOM and Area leadership to identify operational gaps and implement solutions
- Maintain continuity of operations during leadership transitions or staffing shortages
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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