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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401k
Life insurance
Employee assistance program
Job Description
Community Choice Financial Family of Brands, headquartered in the United States, is a leading consumer specialty finance organization committed to delivering accessible short-term financial services to communities across the country. With a presence in over 1,500 brick-and-mortar stores across 24 states and online product offerings in 20 states, the company operates under more than 10 diverse brands, ensuring a broad reach and dedicated service to a wide range of customers. As a company, Community Choice Financial prioritizes its team members' growth and development, fostering an inclusive, supportive, and performance-driven environment. Recognized as a Military Friendly Employer and as one of... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year's experience in customer service, sales, or retail
- At least 3 months of supervisory, key holder, or relevant leadership experience
- Must be at least 18 years of age (19 in Alabama)
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
- Background check required
- Ability to meet physical demands of the position including standing up to 90% of the time and moving and transporting up to 25 pounds
Job Qualifications
- High school diploma or equivalent
- Minimum one year's experience in customer service, sales, or retail
- At least 3 months of supervisory, key holder, or relevant leadership experience
- Excellent verbal and written communication skills
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
- Background check required
- The ability to meet the physical demands of this position, including standing up to 90% of the time, moving and transporting up to 25 pounds, operating mechanical controls
Job Duties
- Maximize customer success by offering financial services that fit their needs
- Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products
- Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty
- Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts
- Maintain customer information in the point of sale (POS) system with accuracy and integrity
- Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures
- Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing
- Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer
- Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations
- Help conduct store audits, create reports, and compile financial data to further ensure compliance
- Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular, in-person attendance, including weekends
- A full-time work schedule for this position includes, at a minimum, 40 hours per week
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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