Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $21.80
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Paid Time Off
Employee stock purchase plan
Tuition Reimbursement
Professional development opportunities
wellness programs
Job Description
NAPA is a leading automotive parts supplier dedicated to serving both wholesale and retail customers with high-quality products and exceptional service. As a well-established company in the automotive aftermarket industry, NAPA combines a rich heritage with forward-thinking innovation to maintain its position as a dominant market leader. NAPA operates stores nationwide, providing automotive parts, tools, equipment, and supplies to professional customers and do-it-yourself enthusiasts. With a culture focused on employee growth, teamwork, and superior customer experiences, NAPA fosters an environment where career advancement is not only possible but encouraged. The company values leadership, integrity, and passion for the automotive industry,... Show More
Job Requirements
- High school diploma or equivalent
- Experience in automotive or customer service roles
- Ability to work in fast paced retail environment
- Ability to lift 60lbs
- Strong leadership and team management skills
- Knowledge of inventory management systems
- Excellent communication and interpersonal skills
Job Qualifications
- High school diploma or equivalent
- Completion of technical or trade school courses or degree
- Experience or willingness to learn automotive after-market service industry
- Passion for delivering customer care and building long term relationships
- Ability to thrive in a fast paced, complex environment
- Knowledge of cataloging and inventory management systems
- Ability to lift 60lbs
- Background and passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership (preferred)
- Experience in parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management (preferred)
- Customer-centric approach
- ASE certifications (preferred)
- NAPA Know How (preferred)
Job Duties
- Create a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
- Provide daily leadership and create and sustain a culture of employee engagement
- Partner with teammates to drive company owned store initiatives
- Lead a successful team, support the store manager, and manage in fast-paced retail stores
- Manage store operations to maximize sales, profits and customer service
- Build, coach, train and engage crew team to deliver superior levels of customer care and business results
- Oversee inventory protection, asset management, operational and safety issues
- Ensure overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas
- Drive NAPA operational and marketing programs while steering continuous improvement in processes and procedures
- Grow customer relationships, help with sales and service questions, and ensure a positive experience both in store and on the phone
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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