Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $21.80
Work Schedule
Standard Hours
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee stock purchase plan
Tuition Reimbursement
Professional development opportunities
wellness programs
Job Description
NAPA is a prominent company specializing in automotive parts supply, known for catering to both wholesale and retail customers with a focus on providing superior automotive products and services. As a well-established business within the automotive aftermarket industry, NAPA has earned a reputation for quality and dedication to customer satisfaction. The company is committed to being the dominant parts supplier in its market, combining a strong product offering with exceptional customer service to ensure success. With a family-oriented culture, NAPA values its employees and customers alike, emphasizing growth, development, and teamwork in every aspect of its operations.
T... Show More
T... Show More
Job Requirements
- High school diploma or equivalent
- Experience in automotive or customer service roles
- Ability to lead and manage store teams
- Knowledge of inventory management systems
- Ability to lift 60lbs
- Strong communication skills
- Willingness to work in a fast-paced retail environment
Job Qualifications
- High school diploma or equivalent
- Technical or trade school courses or degree completion
- Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive
- Passion for delivering customer care and building long term relationships
- Thrive off of working in a very fast paced and complex environment
- Knowledge of cataloging and/or inventory management systems
- Ability to lift 60lbs in some situations
- Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
- Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience
- Entirely customer-centric (external/internal)
- ASE certifications
- NAPA Know How
Job Duties
- Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
- Know how to provide daily leadership and create and sustain a culture of employee engagement
- Know the importance of partnering with your teammates in order to drive company owned store initiatives
- Care about people and profit
- Want to join a team where you can learn and grow your career the opportunities are endless
- Lead a successful team, support the store manager, and manage in our fast-paced retail stores
- Manage store operations to maximize sales, profits and customer service
- Build, coach, train and engage crew team to deliver superior levels of customer care and business results
- Inventory protection, asset management, operational and safety issues
- Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas
- Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
- Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: